Adam Odeh Email & Phone Number

Oregon, United States

United States

Portland, Oregon

In this position I utilize knowledge and documentation in Microsoft environments (AD, Exchange, Windows Servers), Networking (TCP/IP, routing, firewalls), SQL databases, web servers and applications to communicate and resolve technical issues with well-versed technical individuals in enterprise level organizations.This includes:- Provide customers with timely resolution of technical issues. - Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.- Work with technical infrastructures to install/configure Exchange and Active Directory- Responsible for communicating/explaining technical issues with well-versed technical individuals in enterprise level organizations

Portland, Oregon Area

Ensured system uptime by configuring redundancy and utilizing network monitoring software. Responded to business problems by researching and implementing new solutions. Troubleshot and resolved issues by implementing technical solutions.- Created and managed virtual servers within a VMware environment.- Hardened firewalls and computers by implementing Center for Internet Security (CIS) standards for PCI DSS compliance.- Utilized enterprise backup systems by to periodically copy systems to our Disaster Recovery location.- Configured and Managed network performance monitor tools.- Project leader on a high-density, light weight wireless access point implementation in high density buildings.- Project leader on Multi-Function Device upgrades campus wide.- Carried over responsibilities from my Jr. Systems Administrator position.

Portland, Oregon Area

Maintained best security practices for our systems. Team member to interact with end users for provisioning network and system access. Provisioned network access through switch port configurations and account privileges through AD and other applications.- Parsed logs and automated Azure AD processes for suspicious account login rectification.- Configured and administrated resource access through AD groups and GPOs.- Configured and administrated network and application access such as local file shares and SharePoint cloud storage.- Regularly installed security updates and patched hardware.

Portland, Oregon Area

- Configured, installed and repaired desktop and laptop hardware- Managed & utilized computer imaging software- Configured & Maintained Cisco IP Phones

Portland, Oregon Area

- Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.- Communicate technical language into easy to understand terms.- Receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies via ticket system.- Escalate complex incidents to second-level support personnel.

Aurora, Or

- Troubleshoot, diagnose and resolve problems related to printer hardware and badging software. - Translate technical knowledge into actionable direction.- Receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. - Test, repair and replace faulty printer modules- Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.- Maintains technical knowledge by attending educational workshops; reviewing publications- Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations

- I welcomed customers, and managed transactions- I am in charge lifeguards on duty- I provide any necessary services to patrons with disabilities- I attend regular meetings to refresh my skills, and relay information to my manager

Provide supervision and assistance to 50+ people dailyRent lockers, equipment and rooms to studentsRepresent PCC professionally during club events