Adam Oetting Email & Phone Number

Phoenix, Az, Us

Chandler, Arizona, United States

Chandler

Chandler

Manage sales and deliveries across an established route while building rapport with customers to grow existing needs. Captured $4k/mo in new sales by identifying customer needs and recommending company solutions. Maintained a positive Customer Satisfaction Rating while servicing a network of 75+ customers across the assigned territory. Drive a 10,000+ pound truck to deliver products while maintaining a flawless, incident-free performance record. Negotiate service agreement renewals to generate win-win contracts and sustain customer loyalty. Solve customer issues through customer trust, rapport and regular communications. Ensure quality standards of Cintas products with customers and key decision-makers, eliminating quality errors and bringing the company in line with corporate performance expectations. Manage inventory control while promoting and ensuring the application of safety and sanitary standards.

Tucson, Arizona

Directed staff operations, project management, and site processes for projects with budgets of up $150K. Managed a diverse team, including three supervisors, one Workflow Coordinator and 50 hourly staff members. Increased team morale by rewarding employees for exemplary performance and perfect attendance, leading to an immediate improvement in company performance. Initiated a referral program for hourly employees. Strategized with the Senior Director of Operations to meet both long-term and short-term business initiatives. Delivered Monthly Presentations to the CEO and Senior Management detailing site and project performance. Collaborated with senior staff to identify and drive process improvements and align execution with company goals. Managed Budgets, including daily and monthly budgets, by monitoring hours, supplies, and direct expenses. Adapted to and Resolved Issues, leveraging communication skills to fix problems in-person, over the phone, and via email. Provided on-call issue resolution for colleagues and clients both day and night.

Tucson, Arizona

Managed daily operations for a multi-branded location, overseeing a team of five Frontline managers, one Maintenance Manager, 23 Frontline Sales Representatives, 12 Vehicle Service Attendants, four technicians, and 26 Transporters. Managed revenue, market share, fleet utilization, maintenance, customer service, and overall customer experience. Placed 2nd in Quarter 2 of CEO Scorecard Airport 61-90 in 2018 by managing KPIs towards positive results. Reduced Direct Operation Expenses by 4% via in-depth P&L analysis and cost management without lowering quality. Raised Revenue 4% after a year by analyzing and improving ancillary sales, time & mileage, rental rates, and training. Achieved an Employee Survey score of 76.8, seven points higher than the company average Increased Market Share as Tucson hub by 1.2% while consistently exceeding ambitious corporate performance goals. Maintained a fleet of 1700 vehicles, securing a 79-95% utilization rate by addressing market opportunities. Maximized Net Promoter Scores through Medallia Software, increasing scores year over year by analyzing customer complaints, creating action plans, and driving improvements to customer satisfaction.  Trained, Supervised, and Evaluated Management and Sales Staff and discussed opportunities to improve location success. Commended top sales performers and worked with HR Business Partners on progressive discipline. Implemented Region Safety Programs and ensured compliance across all employees and customers. Worked Closely with Pool Fleet Department to coordinate fleet additions, deletions, mix, and utilization. Fostered a positive relationship with the Union Business Agent and other business partners and organizations to ensure success in a highly competitive region.

Austin, Texas

 Piloted the Ultimate Choice Program in 2016, serving as an integral contributor during the development and creation of Ultimate Choice. Collaborated with the Gibb River Group consulting company and Hertz Senior Management to analyze program performance, improve program processes, and spearhead rollout enterprise-wide. Served as the KPS Dashboard Leader in 2015, developing action plans to increase KPI metrics.

Austin, Texas

Killeen, Texas

Temple, Texas

Austin, Texas Area

Round Rock, Tx

Austin, Texas Area