Online Manager
CurrentDeliver efficient and effective customer service through detail orientation of each customer’s needs:Collect and analyze customer feedback to provide insights for continuous product development and improvement.Provide easily accessible customer support channels (e.g., phone, email, chat) to resolve any issues or answer questions.Ensure accuracy of data by regularly auditing and verifying customer information.Daily de-escalation of billing issues, customer complaints, as well as providing tech support for products in a timely and professional manner.Ensure timely delivery and offer tracking information to customers and keep them updated on their order status.Practice daily outreach and assist customers with online purchasing, film development, and FAQ’s.Ensure communication, motivation, delegation, collaboration, and other leadership skillsare portrayed properly.Maintain daily shipments liaising between the warehouse and studio lab.Input orders on Amazon regarding customer orders and tracking information.