Cross-sold and up-sold subscription-based products from multiple brandsTop performer with $10,000+/month in combined sales and retained subscriptions Responded to high volume customer inquiries to provide real time solutionsAdvised members on best solutions to meet their personal investing interests and mitigate challenges Achieved average 90% QA call and email quality, exceeding goal of 80%/monthlyMaintained detailed knowledge of multiple brands and marketing campaigns to provide accurate and timely information

Developed relationships with patients to assist with cross-sell and up-sell efforts Teach patients how to use prescribed medical devices in their homesSolicited feedback reports from all patients to ensure quality of serviceEarned thousands of positive feedback scores based upon service provided Responsible for introductory, scheduling, and follow up calls to all patients within the territory Train new ops and sales staff on company and patient protocolsForecast inventory and supply levels to ensure all equipment is always availableSafeguard all patients’ records by adhering to HIPAA guidelines

Grew miscellaneous gross sales for the location by over 50% in under a yearIdentified referral opportunities and leads for membership and personal training teams Managed all hiring, scheduling, discipline, and separation for the operations departmentProvided on the job training for all operations employees, and cross trained the sales staff Coordinated with vendors to improve and uphold maintenance of the facility Resolved all customer service matters on a case-by-case basis

Cross-sold personal training packages and supplement productsNegotiated membership contracts based upon terms, promotions, and structure Managed equipment inventory as well as inventory of retail items

Prepared documents, presentations, financial data, and proposals to facilitate sales opportunities Utilized Microsoft Excel spreadsheets and Word documents to track the job bidding process Edited documents, blueprints, and schematics prior to submission to clients

Developed a vast knowledge of all products in order to assess customer needs Consistently provide the highest level of customer service to all shoppers Set goals and sought ways to reach them both individually and as a teamManaged inventory of all products in my department Planned and led training sessions to teach other team members the functionalities of athletic footwear in order to increase overall sales in compliance with a corporate initiative

Orchestrated a team comprised of students and professionals, as well as a unionized culinary teamTrained staff on how to safely operate nine unique food and beverage outlets Implemented a new online scheduling system used by the 200+ student staff membersOperated two social media pages to promote special events and new culinary offerings to the student bodyMonitored food quality in order to uphold proper safety standards Managed special events and projects

Managed and trained staff in a variety of different locations campus wideDeveloped a customer service training program for all employeesLed managers, chefs and staff to develop a theme and menu for a banquet of 400 guestsStudied with a Registered Dietitian how to incorporate healthy meal options into a cycle menuInterviewed new hires

Led a marketing team to promote the Disney College Program to the student body Facilitated relationships with faculty in order to build course work for students studying abroad Developed relationships with local businesses and other colleges to further recruitment efforts Onboarded and trained new team members Arranged and assisted with corporate presentations to hundreds of students at a time

Operated retail outlets, performing hundreds of daily transactions for guestsProvided guests with superior service by applying Disney traditions training to all interactionsStudied business practices and techniques of a Fortune 500 companyEarned numerous commendations from both guests and fellow cast members for exceptional service

Operated a bar and reconciled the cash bank for that bar each nightServed food and beverages to 150 guests per day at the hotel’s poolside bar Worked as part of an In-Room-Dinning team responsible for placing, plating, and delivering as many as 100 orders per night in an accurate and timely manner

Member of the opening team for a brand new franchise location Completed a rigorous training course, then trained new employees on proper procedures, sales techniques, product knowledge and customer serviceCombined product knowledge and superb customer service to provide all customers with a unique experience and earn repeat business