Adam Painter

Adam Painter Email and Phone Number

Head of Platform Release Management @ Light & Wonder - iGaming
London, GB
Adam Painter's Location
London, England, United Kingdom, United Kingdom
Adam Painter's Contact Details

Adam Painter work email

Adam Painter personal email

About Adam Painter

Adam Painter is a Head of Platform Release Management at Light & Wonder - iGaming. He possess expertise in technical support, information technology, management, troubleshooting, microsoft exchange and 11 more skills. He is proficient in German. Colleagues describe him as "Adam is a great team member with brilliant IT support skills and has an in depth knowlage of 1st and 2nd line resolution - the customer is Adams top priority and he is always increasing his knowlage base in order to meet the customers needs and resolve any issues they have with little fuss. A good team player and always shares his knowlage with team members to improve the teams overall abitlity to assist in customer issues." and "I had the privilege of working with Adam on a couple IT positions at HP. Adam did not fail me a single time. Deadline oriented and great team player. Ambitious, detail oriented and result driven employee. Always maintains very good relation with co-workers and clients. He always had his finger on the pulse of HP."

Adam Painter's Current Company Details
Light & Wonder - iGaming

Light & Wonder - Igaming

View
Head of Platform Release Management
London, GB
Website:
lnw.com
Employees:
447
Adam Painter Work Experience Details
  • Light & Wonder - Igaming
    Head Of Platform Release Management
    Light & Wonder - Igaming
    London, Gb
  • Light & Wonder - Igaming
    Head Of Service Management
    Light & Wonder - Igaming Jan 2024 - Present
    London, England, United Kingdom
  • Light & Wonder - Igaming
    Senior Major Incident & Problem Manager
    Light & Wonder - Igaming Sep 2022 - Jan 2024
    • Leadership of the Incident & Problem Manager team• Ensuring optimum levels of service is always delivered while handling crisis• Measure the team’s performance through quality assurance protocols• Lead/arrange major incident ‘Post Incident Review’ (PIR) sessions after service restoration to ensure avoidance of repeat incidents• Report on major incident service levels to senior stakeholders• Track and manage Problem tickets, providing reporting and updates to senior internal and external stakeholders• Act as Incident manager when required• Identifying changes in the support processes and update the Incident Management process accordingly• Regularly review lower priority incidents across the service base to avoid any emerging higher priority issues and root cause fixes and prevent backlog• Drive continuous service improvement and incident avoidance by documenting resolutions for case study within Knowledge Base• Own and facilitate MoD schedule• Cover MoD Duties when required
  • Sungard Availability Services
    Senior Major Incident & Problem Manager
    Sungard Availability Services Dec 2019 - Aug 2022
  • Hcl Technologies
    Major Incident Manager
    Hcl Technologies Apr 2018 - Nov 2019
    Southampton, United Kingdom
    • Validating incidents as Major Incidents, as per agreed standard operating procedures.• Initiating conference calls on time for all Major Incidents, chairing the incident bridge.• Managing Senior Management and User communications at regular intervals.• Scheduling meetings at regular intervals to lead, coordinate and discuss future course of actions.• Analysing and suggesting changes after validating the risk and impact to the business required during the Incident Life Cycle.• Handling escalations for Major Incident (Severity 1 and 2) with Service Owners and Client Services Managers.• Driving the incident to quickest resolution within SLA ensuring a clean hand over to problem management with post incident reviews.• Managing incident follow-ups and completing formal Post Incident Reviews.• Driving Problem Management and tracking the RCAs on-time.• Achieving SLA’s agreed with the customer.• Providing appropriate inputs to the Problem Management process for Root Cause Analysis.
  • Amp It Ltd
    Major Incident Manager
    Amp It Ltd Dec 2015 - Mar 2018
  • Hewlett-Packard
    Incident Management Lead
    Hewlett-Packard Aug 2014 - Nov 2015
  • Hp Enterprise Security Services
    On Site Engineer
    Hp Enterprise Security Services Mar 2013 - Aug 2014
  • Hp Enterprise Services
    Desktop Support
    Hp Enterprise Services Aug 2009 - Mar 2013
    Hook, Hampshire

Adam Painter Skills

Technical Support Information Technology Management Troubleshooting Microsoft Exchange Leadership Active Directory Sla Team Leadership Windows Server Sharepoint Citrix Network Administration Hp Products Incident Management Service Level Agreements

Adam Painter Education Details

  • Bournemouth University
    Language & Communications
  • Barton Peveril College
    Barton Peveril College
    Film Studies; English Language (C), History (E
  • St George'S Catholic Boys School
    St George'S Catholic Boys School
    English Literature; German

Frequently Asked Questions about Adam Painter

What company does Adam Painter work for?

Adam Painter works for Light & Wonder - Igaming

What is Adam Painter's role at the current company?

Adam Painter's current role is Head of Platform Release Management.

What is Adam Painter's email address?

Adam Painter's email address is ad****@****ail.com

What schools did Adam Painter attend?

Adam Painter attended Bournemouth University, Barton Peveril College, St George's Catholic Boys School.

What are some of Adam Painter's interests?

Adam Painter has interest in Photoshop, Football, Snowboarding, Shooting, New Technologies, Squash.

What skills is Adam Painter known for?

Adam Painter has skills like Technical Support, Information Technology, Management, Troubleshooting, Microsoft Exchange, Leadership, Active Directory, Sla, Team Leadership, Windows Server, Sharepoint, Citrix.

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