• Responsible for developing and delivering a strategy for engaging M&G's direct customers through investment-led content• Leading the delivery of thought leadership content to present M&G's investment expertise to a wider audience, including a series of authored articles in one of the UK's most-read newspapers• A focus on articulating how M&G invests responsibly, creating content to enhance the company's profile in this space and, more widely, to raise awareness of responsible approaches to investing among retail investors• Close collaboration with colleagues across the investment business to ensure consistency and relevance of messaging, not least with respect to responsible investing• Creating compelling content using a range of formats, including videos, podcasts and infographics, both proactively and in response to market events• Incorporating qualitative and quantitative feedback, as well as customer segmentation, to inform content direction and delivery• Delivery of internal training on writing for end investors

• A new role to lead the creation of high quality, engaging written investment content for a consumer audience• Developing content-led initiatives for M&G's UK-based direct investors, notably the introduction of a monthly online newsletter showcasing timely and useful investment content• Authoring a breadth of investment content for wider distribution channels, including for non-UK and professional investor audiences• Building strong working relationships with a spectrum of internal colleagues - including investment professionals, compliance, press and marketing - to ensure effective collaboration • Establishing lasting processes to improve M&G's content capabilities, including a regular editorial committee and establishing new workflows that enable more agile delivery of approved content• Developing an enhanced understanding of investment markets, in part through successful completion of the Investment Management Certificate (IMC) in 2017• Responding to complex executive complaints, working closely with the customer relations team and M&G's 'TCF' champion (Treating Customers Fairly)

• Writing news and analysis for the FT’s award-winning personal finance publication, FT Money, covering a wide range of subjects with integrity and editorial independence to inform our readership• Agenda-setting reporting in the complex specialist area of personal taxation, analysing UK and international policy implications for taxpayers with clarity and colour• Specialist coverage of tax-efficient investments, particularly of the Enterprise Investment Scheme and Venture Capital Trusts – winning an AIC award for the latter – and the nascent social investment sector• Developing experience of time-sensitive reporting and editing, with personal and collective accountability for achieving industry-leading standards of coverage• Establishing a diverse and international personal network of formal and informal professional contacts, ranging from industry leaders to individual taxpayers• Editorship of the FT’s weekly “Money Show” radio podcast on which I regularly contributed as a guest. The publication, which regularly receives 100,000 downloads each week, is a platform to discuss and simplify complex financial issues in an engaging fashion• Featured articles on the FT newspaper’s front page and “most read” on the FT website • Santander Personal Finance Awards 2014: “Commended” shortlisting for “Newcomer of the Year”; FT Money named “Consumer Title of the Year”

• Online editor of ft.com/money as maternity cover throughout 2014• Writing news and analysis for the FT as detailed above

• Research and analysis position in the FT’s business education editorial team• Analysis-led reporting on trends within management education and regular articles elsewhere in the FT• Managing relationships with over 300 international universities and coordination of their participation in the FT’s series of annual rankings of business degrees, widely recognised as the most comprehensive and objective global evaluation of management programmes

• Degree placement year within the newly-formed government department’s energy statistics team• Analysis of UK and international oil and gas markets, producing concise written and statistical briefs - included published analysis of pan-European natural gas flows and extended historical research into the UK petroleum sector• Co-managing the UK’s “oil stock system”, monitoring petroleum stocks that are stored by the private sector on behalf of the government