- Act as a point of contact for 30 international Collective Management Organizations to maintain a working relationship between companies.- Manage overlapping claims cases for stakeholders on a rolling basis by successfully mediating artist disputes as well as overlapping Rights Owner claims. Several resolutions have totaled hundreds of thousands of dollars in paid royalties.- Generate dozens of annual outgoing claim declarations for performer and Rights Owner stakeholders in a timely and accurate fashion. - Implemented a weekly team review of cases and projects to promote timely closure of outstanding issues.- Volunteered for UAT testing on development projects for internal systems, requiring regular coordination with IT developers.- Perform extensive data analysis exercises and QA spreadsheets to ensure accuracy.- Readily communicate with various teams within SoundExchange on projects.- Former owner of managing all mandate cases: analyze, update and document mandate changes for both performer and Rights Owner accounts.- Complete regular ad-hoc data clean-up projects in a timely and precise fashion.- Delegate tasks, cases, and projects as necessary.

- Communicate with clientele and accurately oversee account information.- Mediate conflicting claims between multiple parties via direct communication with claimants.- Maintain accurate records of stakeholder repertoire and claims.- Research performer level metadata as required. - Perform data mining exercises to identify possible misidentified repertoire and/or conflicts- Follow-up with stakeholders as directed to ensure timely responses to claims or conflicts.- Assist in regular review of repertoire submissions to create new and accurate associations.- Volunteer when high-stake projects arise for major labels and artists.- Mediate conflicting claims between multiple parties via direct communication with all claimants.

- Responsible for setting up and monitoring complex audio systems for high profile events- Adapt to fast-paced, ever-changing work demands to fulfill clients’ needs- Maintain and meticulously organize equipment to establish an orderly and manageable work environment

- Assist in walkthroughs with both potential and contracted clientele while providing informed answers to any inquiries about event space and policies- Oversee and attend to all aspects/components of special events including vendors, clients, guests and security- Maintain order and ensure proper usage of event space