Adam Patterson work email
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Adam Patterson personal email
Adam Patterson is a Operations Executive at Medica. He possess expertise in strategy, business development, coaching, business strategy, strategic planning and 23 more skills. He is proficient in German. Colleagues describe him as "I wish every client was like Adam. He is a seasoned sponsor of highly complex changes. He is highly skilled at being active and visible, demonstrating direct, two-way communication with employees during times of change, while also building a coalition among his peers to drive adoption. He is a role-model for accountability, and always delivers. His sense of humor also keeps engagement up when it’s needed most.", "Outstanding Leader, inspirational mentor and motivational coach are all a few words I would use to describe Adam. I had the opportunity to collaborate on projects and processes with Adam for two years while at TD Ameritrade. I was always impressed with Adam’s ability to listen to associates and clients, assimilate the new information, and develop a cohesive strategy to move business forward. No matter how intense a meeting would get, Adam had a way to break the tension and put a smile on everyone’s face. I would recommend Adam without hesitation, as he would be an asset to any team.", and "Adam leads with sharp focused vision. He dynamically strives for improvements that will streamline the efficiency of any business and the satisfaction of it's clients. He is an all in type of person. He gives you and the company all he has."
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Operations ExecutiveMedicaChicago, Il, Us
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Operations ExecutiveMedica Sep 2023 - PresentMinnetonka, Mn, UsDesign, implement, and oversee the large-scale transformation of Customer Service functions for this amazing health plan including an end-to-end redesign of contact centers, dynamic-channel experiences, and tech forward strategy encompassing the Commercial, Medicaid, Medicare, and Individual & Family Markets. Responsible for the strategy, execution, and change management frameworks required to drive telephony cloud modernization, knowledge management evolution, and a CRM implementation across member and provider interactions, including a 360-degree view of the member and provider enabling a holistic view of interactions to enhance personalization and issue resolution. Accountable for the A&G division, Strategic Operations Services, Operations Risk Management, and Document Production and Print Fulfillment and the associated outcomes with each of these functions including CSAT, NPS, CAHPS, STARS, and FCR modernizing the infrastructure needed to scale with future-ready systems driving higher quality at a lower cost. -
Franchise OwnerCrumbl Cookies May 2022 - PresentLindon, Utah, UsFranchise Owner for this beloved cookie experience. Delivering exceptional customer experiences highlighted by the worlds best gourmet cookies! -
Adjunct Professor (Organizational Behavior-Leadership Principles & Practices)Northwestern University Jun 2021 - PresentEvanston, Il, UsAdjunct Professor responsible for creating curriculum and instructing cohorts for the school of professional studies. Currently developed and teaching the Organizational Behavior Course titled, "Leadership Principles and Practices". -
Operations ExecutiveBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jun 2021 - Sep 2023Chicago, Il, UsLed the service operations of our core group, retail, behavioral health, and pharmacy service centers including supplier support (onshore, nearshore, offshore). -
Shared Services & Centers Of Excellence (Training, Quality, Knowledge Management, Voc)Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jan 2017 - May 2021Chicago, Il, UsLed our CoE's of VOC, Training, Quality, and Knowledge Management for front and back office operations. Work with Senior Leadership to implement closed-loop learning solutions that drive continuous improvement, operational excellence and outstanding member experience.
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Investor Education & OperationsTd Ameritrade Oct 2014 - Oct 2016Omaha, Ne, UsManage the day to day operations of investment education delivery to self-directed investor's and customers. Provide subject matter expertise on call dialogue methodologies and personal coaching techniques to help client's take advantage of numerous investing strategies they can apply in challenging markets. -
Customer Experience Management & StrategyThe Hartford May 2013 - May 2014Hartford, Ct, UsLed the strategy and execution for customer experience (NPS) & quality assurance (QA) for Enterprise Operations. Created and oversaw a risk-based quality & customer experience transformation, including training, process implementation, financial management, and change management for all call center & back office operations employees. Led the efforts around Net Promoter Score and JD Power certification. -
L&D, Human Capital & CoachingThe Hartford May 2011 - May 2013Hartford, Ct, UsDeveloped, trained, and certified multiple Director's to become Master Coaches responsible for delivering performance coaching to senior leaders (Director's and above) across all of Service Operations (Personal Lines, Commercial Lines, Wealth Management). Created the coaching framework used across the entire organization to help with key leader development, change management, selling and customer service skills. Established a culture of closed-loop learning & continuous improvement within Enterprise operations.
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Sales Practices & Performance CoachingThe Hartford Oct 2008 - May 2011Hartford, Ct, UsCreated a holistic customer interaction model (CIM) for all Personal Lines (P&C) sales & service channels to improve call center efficiency and profitability. Developed the coaching model along with the curriculum that supported the execution and development of critical skills & competencies needed to deliver the CIM. Managed the sales learning and development strategies as well as the numerous incentive campaigns for call center employees.
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Training , Operations & Business DevelopmentFranklincovey May 2002 - Sep 2008Salt Lake City, Ut, UsOversaw the new business development and strategic partnerships in the executive coaching, personal development, and financial & business coaching market. Co-led the strategic planning and execution of all sales, marketing and public relations activities for the firm. Created new products and services based off external client's intellectual property. Worked with creative to price and format personal coaching product's based on customer needs. Managed personal coaching sales executives and service representatives to deliver outstanding customer service and sales results. Helped create onboarding process and training for all new hire sales executives.
Adam Patterson Skills
Adam Patterson Education Details
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Alliance Manchester Business SchoolOrganizational Leadership -
University Of UtahInternational Economics
Frequently Asked Questions about Adam Patterson
What company does Adam Patterson work for?
Adam Patterson works for Medica
What is Adam Patterson's role at the current company?
Adam Patterson's current role is Operations Executive.
What is Adam Patterson's email address?
Adam Patterson's email address is ad****@****stx.com
What schools did Adam Patterson attend?
Adam Patterson attended Alliance Manchester Business School, University Of Utah.
What skills is Adam Patterson known for?
Adam Patterson has skills like Strategy, Business Development, Coaching, Business Strategy, Strategic Planning, Sales Management, Cross Functional Team Leadership, Leadership, Marketing Strategy, Strategic Partnerships, Insurance, Sales Operations.
Who are Adam Patterson's colleagues?
Adam Patterson's colleagues are Letuzia Gomes, Higor Augusto, Jéssica Pires, Sheila Cristina Campos De Almeida, Aline Damasceno, Beatriz Alves.
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