Adam Phillips Email & Phone Number

London, England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

London, United Kingdom

Investigating banking, mortgage and insurance complaints from all regulated businesses. We make fair and impartial decisions based on all information presented by both sides with a goal to resolve complaints. I work with a wide range of businesses to mediate outcomes that feel fair, and are in lines with the regulatory guidelines.

London, United Kingdom

Bristol, Bristol, United Kingdom

Motability Operations provides the best customer experience to their customers in the U.K. I am happy to be a part of this and take a huge amount of pride in the quality of work we do, helping customers with disabilities to get out and about and not have to worry about their mode of transport. Working in the Customer Care team we are entrusted with providing the best customer service possible to our customers so they have no hesitation in contacting us with any issues that may arise.

Wellington & Wairarapa, New Zealand

I progressed on to the Customer Complaints Resolution Team where I have been working as a Complaints Investigator. In this team we are dealing with customers who often have been through various different challenges, and are often vulnerable customers who have been fighting for 5 to 6 years to resolve their issues. Due to the nature of how the damage occurred, a series of earthquakes in which people within their communities died and suffered huge financial losses, we are dealing with customers… Show more I progressed on to the Customer Complaints Resolution Team where I have been working as a Complaints Investigator. In this team we are dealing with customers who often have been through various different challenges, and are often vulnerable customers who have been fighting for 5 to 6 years to resolve their issues. Due to the nature of how the damage occurred, a series of earthquakes in which people within their communities died and suffered huge financial losses, we are dealing with customers who are some of the most frustrated and traumatised, and on a scale that is a first of its kind in regards to a managed repair programme. Show less

Wellington & Wairarapa, New Zealand

I worked in Canterbury Home Repair Programme (CHRP) Customer Solutions Team, this was a very steep learning curve, having to learn a great deal whilst specialising in CHRP, and having to be a subject matter expert as a point of reference for the contact centres. I involved myself in pilots to work out the best ways to get post repair issues resolved for the people of Canterbury, including traveling to Hamilton to train two teams, and developing a new process to resolve the many outstanding… Show more I worked in Canterbury Home Repair Programme (CHRP) Customer Solutions Team, this was a very steep learning curve, having to learn a great deal whilst specialising in CHRP, and having to be a subject matter expert as a point of reference for the contact centres. I involved myself in pilots to work out the best ways to get post repair issues resolved for the people of Canterbury, including traveling to Hamilton to train two teams, and developing a new process to resolve the many outstanding repair issues within the Canterbury region. A major part of my role was also to resolve other consultant’s queries, dealing with more complex issues that they were unable to resolve, to keep customer’s claims moving along the right track. Show less

Perth, Australia

I was working for the biggest supplier of gas in Western Australia in a very high volume call centre, I was dealing with a range of different inquiries on a day to day basis, moving the gas supply details for customers changing homes, dealing with complains and generally building rapport with customers. I enjoyed this as it allowed me to give a level of customer service that I enjoy, whilst being efficient at my job, and getting the best results for the customer.

Melbourne, Australia

At MYOB I was working throughout the peak period for the company and by far the busiest time of the year, I was taken on to assist the renewal of contracts and to sell to new clients. I was dealing with all kinds of customers, from small business owners and sole traders, to medium to large business. This was a very challenging role, I was only given a small window to train and learn about the products and the requirements of my clients. I achieved my targets for sales each month and was also… Show more At MYOB I was working throughout the peak period for the company and by far the busiest time of the year, I was taken on to assist the renewal of contracts and to sell to new clients. I was dealing with all kinds of customers, from small business owners and sole traders, to medium to large business. This was a very challenging role, I was only given a small window to train and learn about the products and the requirements of my clients. I achieved my targets for sales each month and was also amongst the most efficient in time handling with clients. Show less

Young, New South Wales

Melbourne, Australia

My Role at the TIO was quite varied; we were dealing with complaints from a wide range of products, and providers. My role was to assess the validity of the complaints and liaise with both the provider and the consumer as to the first phase of the complaint process; this was done both over the phone and in writing, dealing with a lot of data in a demanding work environment. It was a very steep learning curve, as I was having to not only learn a new role, but coming at it from a different… Show more My Role at the TIO was quite varied; we were dealing with complaints from a wide range of products, and providers. My role was to assess the validity of the complaints and liaise with both the provider and the consumer as to the first phase of the complaint process; this was done both over the phone and in writing, dealing with a lot of data in a demanding work environment. It was a very steep learning curve, as I was having to not only learn a new role, but coming at it from a different country where the regulations are very different to the UK. I feel as though I adapted well and became very efficient in that role. Show less

Bristol, United Kingdom

In my role with the Royal Bank of Scotland I deal directly with customers, setting up policies and answering questions in relation to home insurance. It has been a great job for interacting with clients, if they are looking for help or know what they need to be done with a high level of accuracy. We are heavily monitored in my role; due to the sensitive information we hold, for example, bank details. I personally hold a very good level with my audits and monitors and have taken on a coaching… Show more In my role with the Royal Bank of Scotland I deal directly with customers, setting up policies and answering questions in relation to home insurance. It has been a great job for interacting with clients, if they are looking for help or know what they need to be done with a high level of accuracy. We are heavily monitored in my role; due to the sensitive information we hold, for example, bank details. I personally hold a very good level with my audits and monitors and have taken on a coaching role within my team to help continuous improvement with both my colleagues and myself. Show less

Media Practice, Digital Communication And Media/Multimedia, 2:1

Education record