• To be able to calculate price matches. • Treat all team members fairly and offer them support at all times. • To be motivational, encouraging and upbeat. • Offer the Management Team support with their responsibilities. • Be organised with my own personal work and keep on top of my outstanding work, so that I am free to take on additional work to support others. • Delegate work fairly between team members. • Be able to give team members constructive feedback and advice to encourage development and improvements. • Be able to work out the daily target and provide updates throughout the day of the achieved targets. • Run the team as Team Leader effectively and efficiently. • Being able to solve problems and complaints using the resources available. • Being able to take Constructive feedback and advice from the management team

• Successfully quote for and sell luxury cruise products to clients over the telephone. • Advise clients of the correct payment plan and terms & conditions of their reservation and collect the correct amount of payment at the time of booking. • Ensure that all elements (cruise, flight, hotel, transfers, etc) of the holiday are explained, booked and charged correctly to the client at the time of booking. • Accurately amend client’s bookings as required by them and to pass the details on to the administration team. • Provide accurate information regarding the source of your sales calls and reservations to the Reservations Manager and Company Directors. • Attend training events, industry functions and fam trips. • Assist with any questions clients may have pre- or post cruise. • Inform the Reservations Manager, Reservations Assistant Manager or a Senior Consultant immediately of any problems that occur in the reservation or customer service arenas. • Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system). • Ensuring that all passengers have paid us on time and that we have paid our suppliers on time. • Assisting the Sales Team with reservation amendments, etc.

I worked in the large electrical department. I was responsible for operational lead and merchandising for the department.

I fulfilled many roles at Waitrose being flexible across all areas of the branch including cashier, stock replenishment, meat and fish counter. My main role was to delivery customers shopping to their homes and offer the same level of customer service as in store.