Successfully implemented CA iDm, CA RCM, CA Service Catalog, CA IT PAM, and two versions of Enterprise SiteMinder. Streamlined and standardized processes for security categories to improve efficiencies. Simplified documentation storage to improve accessibility and usability. Assembled and maintain documentation repository that includes hundreds of How-To instructions.

Led a workflow process project with a team of eight that sped up approvals for on-site vendor instant access to the vendor LAN. Improved flow of work and timeliness of meeting project milestones and delivery dates. Corroborated with cross-functional team members and vendors. Delivered on-time XML connectors to provision and de-provision accounts for new and terminated users. Reduced costs through automation and manpower reduction and company risk while exceeding audit controls.

Chartered and spearheaded the incorporation of DIRXML into the environment to streamline Provisioning and De-Provisioning accounts to disparate systems while reducing risk and operating costs. Maintained 60 eDirectory database and Active Directory domains.• Maximized efficiency by collapsing newly acquired eDirectory databases and Active Directory Forests into one cohesive platform Consolidated eight disparate eDirectory migrations.• Developed procedures for consolidating domains and hundreds of troubleshooting documents that improved responsiveness in resolving issues.• Heavily involved in the hiring process; screened technician candidates; trained, mentored, and guided four junior engineers.• Trained all employees in the eDirectory and DIRXML products to ensure understanding and usability.