Adam Quinlan Email & Phone Number

Melbourne, Victoria, Australia

Initially I was hired to train staff both online and in person for the ShareDo system that was being deployed throughout the firm. Shortly after, my responsibilities expanded to other forms of training to include onboarding, upskilling and refresher for returning staff. A core part of my role is the creation of user friendly online learning and.

Melbourne, Victoria, Australia

As the sole Systems Trainer within the Asia Pacific (APAC) region, I facilitated training with external clients and internal staff on using Dotdigital's marketing and campaign software. I would address any questions raised during and after the training sessions.Further duties included:- Conduct and evaluate Partner Certifications- Speak to any client.

Melbourne, Victoria, Australia

My main responsibility was to schedule and conduct training sessions for staff in primary schools across the state of Victoria. I would also spearhead new training content and its creation using different mediums. These would be instructional videos and interactive eLearning guides.Further duties included:- Addressing client concerns related to the.

Melbourne, Australia

Moving into the Systems Training role, my focus was to liaise with HR regarding onboarding training for new staff across VIC, QLD and NSW. I would schedule session times with other department heads for their participation, as well as myself to conduct their onboarding training.Further duties included:- Facilitate training for new systems and updates.

Melbourne, Australia

Originally starting as a Service Desk Analyst, my skills in previous roles as a trainer elevated me into a dual role as a Systems Trainer. I'd be responisble for the onboarding training of new staff.As a Service Desk Analyst, I would prioritise and solve an array of issues raised by internal staff in our VIC, QLD and NSW offices either face to face, using.

Melbourne, Australia

As the Technical Advisor, I lead, coordinated and taught multiple teams comprised of new and exisiting technical staff. I would also review and provide feedback on metrics including CSAT analysis to improve upon any KPIs. This included softskills to be able for staff to better align with customers.As an Apple Certified Mac Technician (ACMT), I provided.

Brisbane, Australia

As a member of the Quality Assurance and Development group within AppleCare, I would work closely with other Team Leads and their team members focusing on KPIs, including Customer Satisfaction (CSat). This would be across our three sites in Australia, New Zealand and the Philippines.I would lead multiple teams from their onboarding training and probation.

Brisbane, Australia

As a Technical Support Sepcialist, I would provide technical support and solutions to a wide variety of customers with varied technical experience, calling Apple's contact centre across the Asia Pacific (APAC) region. When required, I would liase with other departments to assist with customer inquiries that weren't of a technical or educational nature.My.

Brisbane, Australia

When working as an Administrative Technical Support Officer, my main duties were to provide administrative support to our customers over the phone to Lenovo's contact centre, as well as to technical staff regarding updates on parts and other tracking. When required, I would partner with other departments to address concerns or issues that weren't of an.

Brisbane, Queensland, Australia

In this role I provided customer services in sales as well as back of house operations. Areas of sale support would be:- Home Entertainment - Electronics - General merchandise- Register operations

Brisbane, Queensland, Australia

While in this role I assisted in a range of duties for a laboratory assistant, these would be:- Attaching sensor and other monitoring equipment to subjects/participants- Set up and down of laboratory equipment- Analysing and sorting data from test result

Bachelor Of Interactive Entertainment (Majoring In Animation), Animation

Diploma Of Multimedia, Intermedia/Multimedia

Certificate Ii, Information Technology - Computer Studies (Information Technology At Work)

Certificate Ii, Business (Business Procedures)