Organized, created, and facilitated weekly strategy meetings with State Agency leadership, members of the Governor’s Cabinet, and Initiative Owners to ensure project tasks were completed by deadline, dependencies were properly communicated, and all stakeholders had clarity on their responsibilities Planned and drove weekly Steer-Co meetings with the Governor’s Cabinet to provide status updates, reports on KPIs, and strategic recommendations for various state agenciesWorked as a… Show more Organized, created, and facilitated weekly strategy meetings with State Agency leadership, members of the Governor’s Cabinet, and Initiative Owners to ensure project tasks were completed by deadline, dependencies were properly communicated, and all stakeholders had clarity on their responsibilities Planned and drove weekly Steer-Co meetings with the Governor’s Cabinet to provide status updates, reports on KPIs, and strategic recommendations for various state agenciesWorked as a key stakeholder with the central state technology agency to design, test, and develop custom model-driven PowerApps to utilize for project management of high priority agency transformationsAided in prioritizing, tracking, and managing enterprise-wide transformations; implementing and tracking dozens of cross-functional initiatives resulting in quantitative and qualitative improvements to customer and employee experience in multiple state agenciesLed an inter-agency ‘quick wins’ team conducting a procurement analysis with a spend base of $2.2 billion; the team identified, tracked, and implemented $135 million in cost saving opportunities across all state agency contracts Show less

Supported implementation and administration of internal Dynamics365 CRM through the creation of automated workflows, fulfillment of UI service requests, and backend developmentEstablished baseline reporting requirements for various work centers in the Virginia DMV while building and owning employee feedback surveys and multi-source data environments to collect, report, and display metrics for management and leadershipEvaluated multiple work centers for the Virginia DMV to… Show more Supported implementation and administration of internal Dynamics365 CRM through the creation of automated workflows, fulfillment of UI service requests, and backend developmentEstablished baseline reporting requirements for various work centers in the Virginia DMV while building and owning employee feedback surveys and multi-source data environments to collect, report, and display metrics for management and leadershipEvaluated multiple work centers for the Virginia DMV to identify short and long-term recommendations for process optimization, reporting, and automation that resulted in significant annual employee-hours saved Collaborated with multiple teams and stakeholders to create, maintain, and improve process documentation and policy for two ongoing Medicare implementations with Anthem InsuranceAssisted in the growth of multiple client accounts resulting in additional resources being brought on contract through new and expansion projectsActed as community liaison for local non-profit Computers4Kids; organizing project resources, ensuring execution of project deliverables, and identifying potential organizational improvementsCollaborated with multiple teams and stakeholders to create documentation, test plans, and improvement recommendations for automated workflows, reports, and processes for PNC Bank that saved significant employee-hours for end-of-quarter reporting Show less

Aided initial data migration from former business apps to a new company Dynamics365 environment for internal stakeholdersReviewed existing processes and developed a recommendation roadmap for a regional bank to improve regulatory compliance and back office efficiency within their critical custom PowerApps and Sharepoint environmentsProvided evaluation and audit of SOC 2 and 3 compliance for multiple client’s data governance and storage policies in healthcare, financial, and… Show more Aided initial data migration from former business apps to a new company Dynamics365 environment for internal stakeholdersReviewed existing processes and developed a recommendation roadmap for a regional bank to improve regulatory compliance and back office efficiency within their critical custom PowerApps and Sharepoint environmentsProvided evaluation and audit of SOC 2 and 3 compliance for multiple client’s data governance and storage policies in healthcare, financial, and retail industriesGathered requirements, translated requirements to user stories, and documented processes for multiple teams as part of a large cloud-based Agile data lake project for Marriott International’s mobile applicationResearched and began creating a Go-to-Market strategy for Robotic Process Automation services; developed internal bots to expedite back office processes and demo to potential clients Designed and implemented an improved internal cost model for company forecasting with enhancements to design, automation, and user experience Show less