Adam Ray Alcala Email & Phone Number

California, United States

San Jose, Ca, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Lead by example style of Shift Leadership that delivers excellent hands-on training to boost performance and achieve target goals. Utilize data analytical tools to provide detailed shift summary reports to upper management. Lead a small OverNight team with an emphasis on continuous improvement, integrity, collaboration, communication, and critical thinking skills.- Solid knowledge of Data Center Critical Infrastructure Systems, including Cooling (CRAC, CRAH), Power Distribution (UPS, PDU, RPP, DC Generators), and Fire Detection and Suppression- Proven skills with data center infrastructure and wiring for Arista, Cisco, NetApp, Fortinet, and similar products.- Knowledge of and proven skills with using various test sets including power system multi-meters, cables test sets (Fluke DTX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), network test sets (Fluke OptiView Series II Network Analyzer)

Armonk, New York, Ny, Us

Evaluated user problems, using test scripts, personal expertise, and probing questions to better understand customer needs. Managed customers' expectations of support and technology functionality in order to provide a positive user experience. Developed detailed data visualization reports daily for proficient operations using Jupyter Notebook and Python programming language.- Data Center Customer Support on 24/7/365 basis- Extensive experience in terminating CAT6 cables as well Single and Multi-mode fiber cables.- Proven experience supporting IT equipment or related technology including hardware and/or server fixing experience- Foundational knowledge of cloud technology

Armonk, New York, Ny, Us

Managed customers' expectations of support and technology functionality in order to provide a positive user experience. Monitored systems in operation and input commands to troubleshoot areas of need. Assessed, documented, and advocated the proposal of monitoring SMART attributes during hard drive testing and erasures to reduce customer hardware issues regarding hard drives.- Lift 60-75lbs. and perform work requiring extended walking and bending- Data center skills installing/moving equipment and cabling- Worked in a team environment with good personality skills and teamwork motivation- Installed equipment cages, racks, cabinets, switches, servers, and firewalls

San Jose, Ca, Us

Helped launch Asset Pulse with asset protection and management. Designed, implemented, and standardized procedures for the RFID tagging and asset evaluations for client's asset liquidations during company mergers.- Implemented SOPs during the Broadcom buy out from Avago

Contracted for web development, database integration/migration, computer diagnostics, computer repairs, network installations, virus removals, and data recovery/destruction. Provided onsite technical support for the residential area of Los Banos, CA.

Duluth, Georgia, Us

Self-managed position for financial independence through the training of Primerica University. Helped families in of proper family financial protection. Enlightened families on how to buy term life policies, save and invest the difference into mutual funds.

Santa Clara, Ca, Us

Maintained proper procedures and secured environment for data destruction. Provided new quality control measures for verification of data destruction and prevented RMAs. Tested and wrote procedures for new or untested IT equipment. Supervised Test and SHI Departments as well as trained new Test Technicians. Managed the Test Department to be in compliance with eSteward standards, SOWs, and SLAs. Trained company IT admins on PXE Booting network technologies for desktop support and data destruction methods. Proactively sourced and documented plan of action after root cause analysis of inefficiencies needing remediation. Trained to be an effective Lean Leader that implements an inclusive, collaborative, continuous improvement, and friendly environment.

Santa Clara, Ca, Us

eSteward standard testing of Servers, PCs, Laptops, Tablets, and Network Devices. Determined what is above the fair market value and what was to be recycled for value recovery. Have become well known to the many issues and solutions for refurbishing computers.

Santa Clara, Ca, Us

Dismantled 1200 lbs of flat panels, laptops, LCD screens, LED screens, plasma tvs, and tablets per hour to meet quota. Assisted Flat Panel Lead in determining the proper way to dismantle flat panel items while keeping aware of small batteries that could start chemical fires in the electronic shredder.

Santa Clara, Ca, Us

Processed 1100 lbs of CRT TVs an hour to keep up with inbound recycled electronics and daily quotas. Remained vigilante in safety measures due to the high count of toxic metals (lead, beryllium, and cadmium). Reported unexpected findings of items found in electronics per eSteward and OSHA standards. After 3 months of keeping up with the quota, I was promoted to the Flat Panel Department.

Merced, Ca, Us

This tutoring job was through the Merced College work-study program and was responsible for supervising students during electronic circuit labs in which I was responsible for signing off on if completed correctly. During downtimes, I repaired PLC circuits for the PLC course lab experiments. Other responsibilities included inventory of resistors, capacitors, transistors, diodes, etc. (any lab components for projects).

Drove mudding, stamping, floating equipment, and team members to job sites in a flatbed truck. My job included general labor work and staining/stamping concrete while under the supervision of Charlie Dyche. Jobsites stretched all over the Northern California areas. Charlie taught me many responsibilities and duties I still carry today.

Bachelor Of Science In Analytics, Information Technology

Liberal Arts, Molecular Biology

Electrical, Electronics And Communications Engineering