o Designed & produced a coaching framework for the business in line with people strategy, providing support to full-time & ‘workplace’ coacheso Delivered & managed in-role coaching for colleagues in regulatory roles, resulting in an increase in competency levelso Designed & delivered bespoke training and workshops for colleagues across the business, leading to improvements in use and quality of personal developments planso Delivered coaching across a variety of topics (career, confidence, performance, in-role development as examples), impacting colleagues directly in their own developmento Supported Regulatory Trainers with training redesign and delivery of BAU courses, directly developing my own skills and supporting the team with delivery of key projectso Supported new-to-role and existing consultants through individual & bespoke interventionso Carried out training needs analysis and adopted an ‘end user first’ design approach, leading to improvements with learner engagement and an increase of ‘on-the-job’ resource availabilityo Driven the increase in use of digital and ‘bitesize’ learning within training design, leading to change of approach to a fully blended learning offering within the regulatory training teamo Mentor to new-to-role Skills & Capabilities Coaches, offering advice, support and direction, which has led to an increase in coaching requests from the business as a wholeo Acted as lead for cross-departmental projects, managing stakeholders and regulatory requirements as required

o Delivered coaching across a variety of topics (career, confidence, performance, in-role development as examples)o Managed & supported Society’s mystery shop programo Acted as mentor to regional champions across a number of topics & product categorieso Worked with stakeholders to identify, design & deliver ‘on the job’ resources to support colleagues in role

o Responsible for the development of colleagues through coaching, personal development plans, KPI’s & management informationo Responsible for delivery against targets through performance management

o Responsible for the development of colleagues through coaching, personal development plans, KPI’s & management information