Adam Read Email & Phone Number

- Supervising day-to-day operations in the customer care department- Setting a clear mission and deploying strategies focused towards that mission- Developing and implementing strategies to improve customer satisfaction, loyalty, and retention- Recruiting, mentoring, and developing customer service agents and nurturing an environment where they can excel through encouragement and empowerment- Controlling resources and utilizing assets to achieve qualitative and quantitative targets- Foster a culture of collaboration and teamwork between the onshore and offshore teams- Regularly review and evaluate the performance of both teams and provide feedback and coaching as needed

Brisbane, Queensland, Australia

- Advised and guided a range of commercial clients around Australia around operations and optimisation of their information technology structure and capabilities.- Identified key areas for improvement in processes and infrastructure and worked with clients to increase IT capability.- Worked alongside key internal stakeholders including customer service agents, engineers and support colleagues to manage and resolve critical incidents as required.- Gained and developed an in-depth understanding of the IT systems sector, and the impact that efficient IT projects have on business productivity and performance.

Brisbane, Australia

- Maintains key business relationships with existing clients and develops new business opportunities for the wholesale and resale divisions of a large IT service management company.- Liaises with both internal and external stakeholders to identify and create business projects which meet client specifications in an efficient and cost-effective manner.- Responds to client queries and questions and helps navigate technical and specialist information in a professional manner.

Brisbane, Australia

- Advised and guided a range of commercial clients around Australia around operations and optimisation of their information technology structure and capabilities.- Identified key areas for improvement in processes and infrastructure and worked with clients to increase IT capability.- Worked alongside key internal stakeholders including customer service agents, engineers and support colleagues to manage and resolve critical incidents as required.- Gained and developed an in-depth understanding of the IT systems sector, and the impact that efficient IT projects have on business productivity and performance.

Brisbane, Australia

- Provided a range of customer service solutions to clients via telephone, emails & tickets related to general accounts and domain / DNS administration.- Provided crucial information and advice to clients on end user services and ensured that any issues were resolved in timely and effective manner.- Met all personal key performance indicator targets on a consistent basis.- Gained proficiency in multiple software applications and interfaces related to domain management and DNS management.

Gold Coast