• Routing, Fuel Efficiency, Fleet, and Performance management.• Big data processing & Management• Maintain functional data systems.• From June 2019 - April 2020, I managed the entire local operations team (Fleet Information,Route Analysts & End of Voyage).• Built the local FIT operations team from 0.• Procedural and documentation development & review.• Global team development, training & onboarding (remote & in person).• Staff metrics & Quality checks.• Client application processing & customer service emails.• Team meetings, touch bases, reviews & warnings.• Schedule writer.• Organise Cross departmental Knowledge Transfers & collaboration.• Fix system-based issues for the team.• International client application lead & Customer Service/FIT Liaison.• Part of the inclusion & diversity team.• Global people engagement & Social committee event management.• Weekly client updates newsletter creator.• Set up equipment for employee use, performed and ensured proper installation of cables,operating systems, and appropriate software.• Provided employees with guidance in handling difficult problems or in resolving escalatedcomplaints or disputes.• Created and enforced policies and procedures to support compliance.• Developed talented team, participating in hiring, coaching, and performance managementprocesses.• Led cross-functional projects that improved operational efficiency.• Designed innovative approaches to optimize workflow, streamline procedures, and enhancecustomer service satisfaction levels.• Business Process Management.• Course creator & Facilitator.• Microsoft SharePoint & Office, Jira, Catalyst One, Reachme & Winningtemp Proficient.• Global people engagement & Social committee event management.• Tasks same as below.

• Data manipulation and entry• New Client applications• Shift Co-ordinator duties & full message sending privilege.• Problem solving• Working with international colleagues• Testing new software• Assist in training of new colleagues.• International travel for training.

• Client meetings & correspondence• Company branding design and marketing• Canva & Adobe Creative Suite proficient• Business growth, process management, market research & consultancy• Proforma invoicing• Analysed problematic areas to provide recommendations and solutions.• Advised clients on the implementation of new business processes and systems.• Provided business-related guidance to associates through huddles and team meetings.• Prepared business proposals and bids on prospective work to increase businessrevenue.• Worked with owners and leaders to rebrand and streamline operations.

• Staff training• Staff supervision & management• Conduct disciplinary procedures.• Deal with customer enquiries and complaints.• Keep my department safe and legal.• Communicated work goals and deadlines to employees to increase productivity and meetproject benchmarks.• Resolved problems and escalated high-level issues to supervisor within establishedtimeframes.• Recommended changes in working conditions and equipment to increase business unit andteam efficiency.• Tasks same as below

• Manage staff/management relations.• Employee rights advisor.• Regional Customer Service Champion- provide high levels of customer service.• Hold a highly responsible role- cash handling; age related sales; cash safe entry; fireprevention fuel and gas leaks.• Clean, stock take and rotation; shelf stacking; Till counts; store open and close.• Help across other departments when required.• Attend company conference calls and events.• Watched for and recognized security risks and thefts.

• Data manipulation and entry• New Client applications• Working with international colleagues• Deal with global enquiries from clients and captains on the telephone, email, and Skype.• Train newer colleague.• Coordinated communication between departments by relaying messages and facilitatinginformation flow.• Updated account information in company databases.• Answered questions and concerns regarding company products, services, and prices.• Routed phone calls to appropriate recipients and handled internal business correspondence.

• Marketing & Promotion designer, distributor & strategist• Social Media manager.• Conducted design research, analysing current trends and competitor styles to inform designdecisions.• Prepared print-ready files and presentations.• Designed logos and branding materials for company's products and services.• Utilized design software like Adobe Creative Suite to create high quality graphics & layouts.• Conceptualized visuals based on requirements.• Generated content ideas to engage target audiences and increase followers.• Developed social media strategy by measuring and reporting on key metrics.• Connected with current and prospective customers, actively replying to brand mentions &direct messages.• Researched social media trends and monitored competitor activity, evolving highly relevantsocial content.

• Conducted design research, analysing current trends & Promotional Marketing.Branding & Timetable design, distribution & hands on branding instillation & cosmeticredecoration of buses.• Designed logos and branding materials for company's products and services.• Utilized design software like Adobe Creative Suite• Prepared notes and instructions for workers who assembled and prepared final layouts forprinting.