At TD Direct Investing, we provide a comfortable and personalized investing experience by offering knowledgeable people, comprehensive investor education, convenient access and innovative tools, to enable our clients to become confident and successful investors.

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Manage relationship between Bell and its vendors. Provide qualitative feedback and direction on vendor action plans. Ensure adherence to contractual obligations by performing monthly performance reviews and process audits. Provide coaching and lead all mandatory Bell activities including weekly C-Sat and Call Calibration sessions.

Created a variety of training solutions for call center representatives, management and support staff. Responsible for analyzing training effectiveness through testing, training feedback and observation. Developed and maintained a strong working relationship with partners at various levels of management, across several lines of business, including Marketing, Product, Methods, Process and local front line management teams.

Responsible for motivating and driving team results through coaching, sales activities, personal growth plans and disciplinary actions. Ensured representatives understood and implemented new pricing, promotions and processes. Handled all administrative tasks and team-related requests.