Adam Richards Email and Phone Number

Roles and Responsibilities - Orchestrated seamless deployments to production environments, ensuring the stability of both production and UAT environments.Engineered small-scale automation solutions, enhancing daily operational efficiency by streamlining routine tasks. - Took charge of constructing and maintaining a robust release deployment pipeline, optimizing the workflow for efficient and reliable releases. - Spearheaded the implementation and design of monitoring solutions, empowering operations teams with valuable insights into system performance. - Facilitated knowledge transfer by teaching operations teams how to effectively use and leverage the monitoring solutions for improved system management. - Played a pivotal role in root cause analysis teams, identifying and addressing underlying issues to prevent recurring incidents. - Provided Tier 3 support, actively engaged in day-to-day ticket resolution, ensuring uninterrupted system operations.Accomplishments: - Led teams to transition from vendor-managed Kubernetes to an on-premise solution in under a month and a half, resulting in substantial cost savings in the millions. - Received a SAMURAI award from TransUnion for successfully completing a project a month and a half before the contract was up. - Seamlessly participated in migrating from on-premise systems to AWS cloud solutions. - Created tools for operations teams to eliminate time spent on manual tasks, optimizing overall workflow efficiency.

Roles and Responsibilities: - Led the overnight team, overseeing operations and ensuring system stability during non-business hours. - Conducted training sessions on Grafana and Prometheus, empowering teams with the knowledge to effectively utilize these monitoring tools. - Implemented and enforced monitoring standards, contributing to a robust and standardized approach for efficient system monitoring. - Provided advanced support, addressing complex issues and incidents to maintain uninterrupted system operations. Played a key role in incident management, ensuring timely resolution and mitigation of issues.Accomplishments: - Elevated to team lead, showcasing leadership by instructing teammembers in building specialized dashboards and extracting valuable datausing Prometheus.

Roles and Responsibilities: - Spearheaded the implementation and design of monitoring solutions for Kubernetes, enhancing system visibility and reliability. - Conducted training sessions on Grafana and Prometheus, empowering teams with the knowledge to effectively utilize these monitoring tools. - Implemented and enforced monitoring standards, contributing to a robust and standardized approach for efficient system monitoring. - Provided advanced support, addressing complex issues and incidents to maintain uninterrupted system operations.Accomplishments: - Established Prometheus monitoring and tailored dashboards within a 6-month contract for Department of Defense learning centers, supportingcritical military technology training programs.

- Manage health of production, UAT and Test platforms - Drive SLOs derived from key SLIs that make our infrastructure run smoother- Responsible for the design, support and maintenance of a large monitoring- Engineer Front End tests in Production to metricize the “Customer Experience”

- Perform the technology watch; contribute to the strategy and evolution of existing services, as well as future architecture evolution around communication platform - Management of environments writing modules for Puppet and Terraform - Collaborate with Engineers, Operations and other teams to ensure application, network and system monitoring best practices- Manage Change control – from development to production- Network troubleshooting on Customer Networks - NATing with F5/Cisco

- Identify end user needs and troubleshoot problems.- Help end users design, develop, and maintain new IT infrastructure- Basic IT services: Administrating servers, desktop computers, printers, routers, switches, firewalls, phones smartphones, security updates and patches.

- Manage POE devices and design network - Manage and design new VLAN configurations over MLPS - Bandwidth management - Monitor networks to ensure security and availability to specific users. - Assign routing protocols and routing table configuration - Assign configuration of authentication and authorization of directory services - Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. - Maintain network servers such as file servers, VPN Gateways, etc. - Basic IT services: Administrating servers, desktop computers, printers, routers, switches, firewalls, phones smartphones, security updates and patches. - Identify end user needs and troubleshoot problems.

- Managed all IT infrastructure for Illinois, Massachusetts, and Maine Branches. - Virtualized environments with VMware (VSphere) - Configured DCHP-DNS over VLAN- Setup Routers through BGP and EIGP internally - Manage and design new VLAN configurations- Setup DFSR through main DC to distribute/replicate properly Support LANs, WANs, network segments, Internet, and intranet systems.- Wrote Complex PowerShell scripts - Wrote Complex SQL queries - Microsoft GPO and Active Directory- Microsoft Remote Desktop Management- Microsoft Licensing management- Implemented and designed encryption standards, - Implemented and designed Business Continuity Plan- Directed Disaster planning for multiple facilities- Advanced with Kaspersky Deployment/Management- Hardware maintenance - IT Problem Solving / Trouble Shooting