Creating the best customer experience while demonstrating integrity through the sales process.Assist with defusing escalations while improving customer satisfaction and insuring all customer needs are met. Analyze accounts and needs of the customer to find if better plans and equipment are available. Increase store sales through understanding the customer needs and providing the best solution available.Top 3 in Store contest for sales promotions on a consistent basis. Responsible for helping management with banking,inventory count, and start and ending of day procedures.Educate customers how to use their new phones and devices in wireless workshop classes. Staying up to date with the latest technology in telecommunications. Building relationships and establishing a steady customer referral business.Responsible for reaching and overachieving monthly quotas and sales initiatives.Performing all aspects of customer service functions in order to maintain complete customer satisfaction.

Prepared all the documents necessary to complete the sale or lease of a vehicle. Ran customer credit to determine if a loan could be funded and with which lender. Would submit documentation for approval by lender. Proficient in managing paperwork to and getting approvals from higher management on all financial deals. Performed due diligence by searching VIN number for any outstanding liens on trade in vehicle and KSR to make sure the registration matched the vehicle presented and is current without any parking ticket liens.Reconciled every sale and transaction daily. In depth knowledge of dealership finance and insurance procedures. Created a procedure so that the insurance and financing aspect ran more efficiently for the dealershipSubstantial capability of selling extended warranties and insurance coverage to customers.

Transformed an under-producing sales team, immediately resolving long-standing problems, instituting incentives that elevated performance while building moral and motivation. Handled all aspects of customer service from meet and greet to financing. Sales and leasing consultant. Person on person sales. Ran the ADP and Dealertracker operating system for locating and pricing of cars. Writing and processing sales and leasing contracts. Delivery of cars.Designed and implemented sales plans that consistently increased speculative revenue by 10-15 percent each year. Actively pursued and sourced new clients while developing relationships with existing clients to foster new potential sales opportunities.

Actively pursued new clients and business utilizing various marketing techniques including advertising, preparation and dissemination of newsletters, as well as personally generating referrals.Generated over $1.5 million in gross production through referrals by actively lobbying new, current and past customer base.Acted as a liaison between clients, workers, building staff, auxiliary staff, architects, foremen and various city officials to ensure efficient and timely job completion.Managed client accounts for satisfaction of service to ensure repeat business.Organized workers, scheduled tasks and acted as a general “taskmaster” to a staff of 40 workers, mechanics, engineers, drivers and helpers.Performed various accounts receivable and accounts payable functions.Responsible for multiple financial and legal functions of company operations.

Aided in day to day management of the company, including overseeing employees.Assisted in the canvassing and pricing of jobs.Acted as interim supervisor on work sites.Collected and dispersed funds for work orders.