Junior Technical Support Specialist
Dublin, Leinster, Ireland
responsibilities included:• Managing problems, services and change remedy tickets and related processes. Ensuring the incidents are resolved in a timely manner and have met the service level agreement.• Building, Installing, configuring and maintaining Wintel Operating System images, and related Infrastructure.• Taking corrective actions based on Standard Operating Procedures.• Proactively monitoring and managing the health and configuration of the windows server… Show more responsibilities included:• Managing problems, services and change remedy tickets and related processes. Ensuring the incidents are resolved in a timely manner and have met the service level agreement.• Building, Installing, configuring and maintaining Wintel Operating System images, and related Infrastructure.• Taking corrective actions based on Standard Operating Procedures.• Proactively monitoring and managing the health and configuration of the windows server environment• Apply and update OS security patches, system upgrades, firmware and Infrastructure application changes.• Research root cause of problems in order to solve them effectively • Coordinate, negotiate and resolve technical and major incidents. Show less