• Conducted retrospective analysis of regulatory compliance procedures and practices, including data privacy, confidentiality, and chain of custody.• Developed and delivered roadmap of meaningful improvements to modernize best practices.

• Restructured and modernized sales pipeline and lead generation strategy.• Implemented modern CRM automation.• Developed and implemented training program and materials for sales professionals to utilize new, modernized approaches.• Sales team experiencing exponential growth in generated leads and closed business in recent months.

• Replaced Director of Technology, leading migration of 100 servers and services from bare-metal to cloud-based architecture.• Managed cloud environments, reducing total tech infrastructure costs by over 50%.• Orchestrated seamless transition to remote work environment, including technology infrastructure and security protocols.• Implemented advanced automation solutions to enhance CI/CD pipelines.

• Revitalized business development strategy, leading to a 200% increase in client count and revenue.• Established strategic partnerships, generating substantial referral revenue.• Achieved over 50% closing rate for product demonstrations.

• Contributed to overhaul of product and services suite, introducing innovative offerings.• Conceptualized and contributed to the development of impactful add-on products, leading to revenue growth and an attachment rate of >75%.• Served as Scrum Master, ensuring successful project outcomes.

• Supervised data analyst team, improving operational efficiency by five-fold.• Implemented effective processes for ensuring compliance standards.• Facilitated cross-departmental communication and collaboration.

• Conceptualized and founded the company, establishing a vision and mission that resonated with the market demand for high quality managed IT services for small-to-medium sized businesses.• Developed the company's core service offerings, defining unique value propositions that differentiated the business in a competitive market.• Formulated and executed the go-to-market strategy, resulting in rapid customer acquisition and market penetration.• Built and nurtured relationships with key clients, securing long-term contracts, driving revenue growth, and leading the organization through a period of rapid expansion.• Collaborated with clients to develop long-term IT roadmaps aligned with their business goals, providing strategic guidance and recommendations for technology investments.• Developed and implemented customized IT solutions to meet clients' specific needs, resulting in increased operational efficiency and cost savings.• Developed and delivered comprehensive IT training programs for clients' employees, resulting in increased technology adoption and proficiency.• Led a team of IT professionals in delivering exceptional customer service and technical support, consistently exceeding client satisfaction targets.• Developed and executed disaster recovery and business continuity plans for clients, ensuring minimal downtime and data loss in the event of a crisis.• Managed and negotiated vendor contracts, resulting in significant cost savings and improved service level agreements for clients.