Adam Sells Email & Phone Number

Edison, Nj

Coordination of non-emergency Medical Transportation, for traditionally under-served communities. Liaison between members and providers, achieving the highest possible satisfaction and efficient solutions for healthcare transportation needs.

Hamilton, Nj

Dispatching roadside assistance requests in a professional, efficient and timely manner toservice providers using a variety of communication channels.

Greater New York City Area

Remotely guided operations and employee performance across multiple branch locations, developing, editing, and presenting employee and supervisory training content in live, print, and virtual formats. Supervised workflow across 200+ field personnel and 75+ Field Supervisors and Representatives. Facilitated on-boarding and recruitment by interviewing, training, and inducting staff across levels. Planned and executed employee ‘How-To’ sessions and orientations to raise interviewers’ re-certification levels and bolster staff development and productivity in line with defined KPIs and targets. Collated, reviewed, and processed payroll and human relations (HR) documentation, maintaining compliance with regulatory standards, policies, and procedures throughout. ● Increased consumer expenditure survey case completion by 33%.● Consolidated survey participation by 50%. ● Consistently placed in top 20% of US regional offices across six states. ● Appraised procedural efficacy and formulated recommendations for employee reward and recognition programs, which bolstered staff productivity and performance.

Trenton, Nj

Completed full-time, temporary positions as Enumerator for 2020 Census and as Seasonal Amazon On-Site Account Manager.• Enumerator/Canvassing Lister: Conducted research on behalf of U.S. Census Bureau, collating and organizing household and demographic information by canvassing assigned areas. Conducted quality control over serviced areas. Liaised with identified constituents, maintaining high standards of customer service delivery and satisfaction throughout. Drafted and executed extensive action plans across relevant territories within timeline constraints and requirements. • Amazon On-Site Account Manager: Led hiring operations for new Amazon location. Supervised staff recruitment/training procedures, HR processing, learning management systems (LMS) training module administration, presentations, and documentation review. Orchestrated marketing and grassroots initiatives to attract new hires and employees.

New Brunswick, Nj / Plainsboro, Nj

Supervised functions across 200+ frontline employees. Assisted Directors with presentations, targeting C-suite healthcare executives. Devised and delivered staff training programs covering patient experience, operations, and education, alongside multi-faceted patient satisfaction program to bolster high-quality care delivery. Evaluated program and staff performance throughout, implementing improvements where necessary to augment staff development. ● Pioneered diversity programs and won national company award.● Overhauled patient satisfaction across departments by 30%+.● Leveraged third-party survey and evaluation tools, which improved HCAHPS procedural efficacy by 20%.● Authored clinical and service personnel’s patient engagement surveys as well as system-wide “Employee-Showcase” program, facilitating continuous improvement processes and work environment.● Launched process improvement programs, which raised HCAHPS health and safety (H&S) and courtesy scores; subsequently exceeded departmental goals and targeted metrics.

Pennington, Nj / Jamesburg, Nj

● Launched targeted sales and marketing campaigns to bolster market penetration into pharma, device and biotech revenue streams, which increased revenue by 15%+ in one year.Senior National Account Manager, Medical World Communications, Jamesburg, NJ● Secured promotion to Associate Publisher for “The American Journal of Managed Care”.● Forged medical association alliances and leveraged extensive business acumen to develop stakeholder engagements with large pharma clientele. ● Generated funding for advertising and medical education initiatives and expanded therapeutic base advertising content by 30%.Radio Broadcaster, Multiple Stations, MI, CA & NJ

Middlesex, Nj

Responsible for enforcing NJ State Court Orders for child support cases. Provided superior client service in very difficult circumstances. Resolved a variety of conflicts to ensure proper payments and keep disputants from going back to court.• Handled over 600 cases simultaneously and increased child support collections from 25% to over 55%

Vocal Music

Activities and Societies: Concert Chorale Assisting Director; Vocal Coach Vocal Music/Conducting

Liberal Arts And Sciences, General Studies And Humanities