Be in charge of management and coordination of multi-channel service delivery (inbound/outbound/online service), as well as the development and implementation of the new business.The detailed contents are shown as follows: operation indicators achievement monitoring, risk controlling, process formulation and optimization, human resource allocation and recruitment demand forecasting, training scheme and quality monitoring, performance assessment and data analysis, reports delivery and… Show more Be in charge of management and coordination of multi-channel service delivery (inbound/outbound/online service), as well as the development and implementation of the new business.The detailed contents are shown as follows: operation indicators achievement monitoring, risk controlling, process formulation and optimization, human resource allocation and recruitment demand forecasting, training scheme and quality monitoring, performance assessment and data analysis, reports delivery and meeting with BAIC clients, operation cost and billing accounting.Pay attention to the chance of business enhancement and new business development, operation scheme formulation and ensure the progress and quality of implement Show less

Preside over Verint IMPACT360 and Genesys WFM product pre-sales consulting, POC, project implementation and post-sales issues handling.Produce training materials and provide training sessions for new users, render onsite support for a period of time.Help clients to build up business processes into system, optimize processes as smoothly and efficiently as possible.Work in with Verint engineers to verify the root cause of system issues, and patch up the bugs.

Preside over Verint IMPACT360 and Genesys WFM product pre-sales consulting, POC, project implementation and post-sales issues handling.Produce training materials and provide training sessions for new users, render onsite support for a period of time.Help clients to build up business processes into system, optimize processes as smoothly and efficiently as possible.Work in with Verint engineers to verify the root cause of system issues, and patch up the bugs.

Sales operation supporting and business system test and deployment. Work content:Communicate with business department, understand the requirements on the system construction and alterations, and draft CR documents.Communicate with IT to clarify system improvement design and business process implementations.Clean up historical data from system with sales team.Complete system UAT and go-live deployment with business department.Produce training materials, provide training… Show more Sales operation supporting and business system test and deployment. Work content:Communicate with business department, understand the requirements on the system construction and alterations, and draft CR documents.Communicate with IT to clarify system improvement design and business process implementations.Clean up historical data from system with sales team.Complete system UAT and go-live deployment with business department.Produce training materials, provide training sessions for sales team and distributors, after that, provide training reports. Show less

Externally, clients and PCCW's business contact person, be responsible for daily communication, reports delivery, customer relationship maintenance.Internally, lead team to reach project performance indicators, process development, training, recruitment, etc.