Adam Shadi Email & Phone Number

Bremerton, Washington, United States

• Consistently exceeded sales targets by 20% through exceptional customer service and persuasive negotiation skills.• Demonstrated expert knowledge of various vehicle models, features, and financing options to guide customers in making informed purchasing decisions.• Conducted thorough product presentations and test drives to highlight key features and benefits, leading to a 25% increase in closing rates.• Utilized effective communication and active listening skills to understand customer needs and recommend suitable vehicle options.

Seattle, Washington, United States

• Handled 100+ customer inquiries daily, such as onboarding, technical issues and investor inquiries.• Identified and investigated 2 major fraud trends and 400+ smaller trends to provide to the fraud team.• Recommended improvements to implement automated messages on weekends and standardized messages/processes.• Interviewed customers for feedback and provided improvements to the CoinList product and support teams.

Columbus, Ohio, United States

• Designed and implemented an automation system to integrate multiple web applications, which decreased customer onboarding times by over 50%.• Conducted stakeholder interviews, gathered requirements, and validated requirements to migrate the website from Shopify to WordPress.• Implemented a helpdesk (FreshDesk), live chat (FreshChat), Google, Facebook, and LinkedIn analytics to the website. This eliminated dropped customer inquiries and improved site performance tracking.• Created the process for the customer support team by connecting FreshDesk, Slack, and Trello, which resulted in decreasing customer response time and improved clarity within the organization.• Collaborated with over 250 social media account owners to plan unique growth and revenue strategies, resulting in over 10% monthly average growth rate.• Worked with the CEO to evaluate and improve many aspects of the business, such as product offerings, pricing, growth strategy, and marketing.

San Francisco Bay Area

• Analyzed multiple integration marketplaces to find which strategic partners Typeform should pursue.• Developed a framework for how Typeform’s Application Marketplace should be designed based on relevant market research.• Collaborated with Sales, Marketing, and Design teams to design and improve Typeform’s application marketplace.• Networked with other SaaS companies to identify strategic partners to create integrations for Typeform.

Oxford, Oh

I Created or Co-Founded 3 businesses while in College, Filteryoursnaps, Student Staining, and Niché clothing.Filteryoursnaps:• Developed and maintained an online store where businesses or individuals could request custom made Snapchat filters for events or promotions. • Worked with various local businesses in the Cincinnati and Oxford areas to understand their business needs and to develop and implement Snapchat filters.• Created Snapchat filters with Photoshop and Geo-Fenced areas where the Snapchat filter would be displayedStudent Staining:• Owned and maintained painting/staining business that serviced fences around the Columbus area.• Serviced over 20 acres of fencing.Niché Clothing:• Created business plan and growth strategy for the business.• Digitally designed and created clothing in Photoshop.• Sourced manufactures in China to produce test products.

San Francisco Bay Area

• Learned how to conduct a Cognitive Task Analysis with industry leaders from Kaplan.• Planned and constructed a Cognitive Task Analysis interview with the focus on debugging code.• Conducted Cognitive Task Analysis interviews with students in various stages of Dev Bootcamps coding program, as well as experts, and teachers.• Analyzed interview data to create a step by step framework on how to most efficiently debug code.• Worked in tandem with the teachers at Dev Bootcamp to modify their curriculum to include and teach this framework.

Ohio, United States

I have worked over a combined 6 years in the food industry as a Cook, Drive-Through Specialist, Server, Caterer, and Assistant General Manager throughout Ohio and most recently Tacoma, Washington.• Skyline Chili: Cook and Drive-Through Specialist (Aug 2012 - Apr 2013)• Bob Evans: Server (Jun 2013 - Aug 2015)• Miami University: Caterer (Aug 2015 - May 2016)• Scotty's Brewhouse: Server (Aug 2017 - Jan 2018)• Pixxo: Assistant General Manager (Jan 2018 - May 2018)• Coopers Food and Drink: Server (July 2020 - January 2022)

Associate Of Arts And Sciences - Aas, Business/Commerce, General, Graduated

Activities and Societies: Delta Sigma Phi Fraternity and High Street Startups.

Education record