Established from ground zero a 400+ workforce across the UK&I, selling into over a dozen markets, leading dozens of sales teams across multiple accounts including Microsoft, Google, Sage, Vodafone, Qlik and many more. Orchestrated growth and advancement of multiple accounts by overseeing critical components including Global Key Account Management, GTM Strategies, Marketing Initiatives and Sales Acceleration initiatives. Spearheaded creation and implementation of impactful best practice literature and training, encompassing sales development, effective people management, Account Management, and performance optimisation. Deliver insightful EMEA programmatic updates and recommendations to Accenture MD's and Key Account Stakeholders. Managed and drove revenue / margin profitability for sales delivery in the region. Present comprehensive insights to senior executives on various critical topics, including programmatic, attrition, financials, performance, and sales data intelligence.

Established from ground zero a 400+ workforce across the UK&I, selling into over a dozen markets, leading dozens of sales teams across multiple accounts including Microsoft, Google, Sage, Vodafone, Qlik and many more. Orchestrated growth and advancement of multiple accounts by overseeing critical components including Global Key Account Management, GTM Strategies, Marketing Initiatives and Sales Acceleration initiatives. Spearheaded creation and implementation of impactful best practice literature and training, encompassing sales development, effective people management, Account Management, and performance optimisation. Deliver insightful EMEA programmatic updates and recommendations to Accenture MD's and Key Account Stakeholders. Managed and drove revenue / margin profitability for sales delivery in the region. Present comprehensive insights to senior executives on various critical topics, including programmatic, attrition, financials, performance, and sales data intelligence.

Purpose: Delivery a large Telecoms Telemarketing Campaign for B2B across the UK.Tasks, responsibilities & skills:• Overall performance and operational responsibility for a large Telemarketing Campaign.• Management of 50+ staff comprising Business Development Agents, and 5 – 7 Managers.• Management of the Business Inbound Lines for Acquisition.• Conducting Interviews and monitoring Recruitment lines.• Devising, overseeing and ensuring retention levels are targeted and met.• Customer Relations - meetings/conference calls – discussing Telemarketing strategy across the UK - Summarising performance/target.• Data Analysis - troubleshooting for potential performance issues.• Spreadsheet development and creation for Lead Generation, Performance Tracking, Performance Analysis and forecasting. • Implementation and oversight of a comprehensive Quality Assurance process - recruitment for QA Personnel.• Rota Allocation• Professional development of Managers, Team Leaders and agents.• Articulation of reasons for under performance and final decisions to take.• Disciplinary/Termination• All of the below -

Purpose: Being responsible for the delivery of EE's telemarketing Campaign as part of a Management Team .Tasks, responsibilities & Skills• Achievement of personal telemarketing target, ranging from 21 leads per month to 10 per month from being a Business Development Agent through to Management.• Achievement of team telemarketing target.• Management of Data and query building in Access.• Reporting on team performance to Senior Campaign Management and Company Directors. • QA – Responsible for Lead checking and final approval before being sent to customer. • Updating Intranet stats for agents performance• Reporting across performance lines UK wide in different, and the different sectors of the Campaign• Reporting for EE Account Manager stats UK wide• Creating reports in Sales Force for the EE Corporate Acquisition Teams performance, monitoring and historic statistics. • Historically part of the Lead Generation team for T-Mobile – progressing into the Management team for Lead Generation for Orange, and then EE. • New Starter Development/Training – Being part of a separate Development Team within the company, coaching and monitoring new starters across the Business. • Monitoring and reporting of KPI statistics across the Campaign.• Event Organising and Attendance recruitment for T-Mobile/Orange functions.• Delivery of client proposition and key drivers/messaging.Achievements: I Never missed my personal monthly target for 24 months until my target was removed with my previous promotion. Client target was also hit every month during this time. During my progression we as a company also won the contract to become sole Corporate telemarketer for Orange.