Adam Shear Email & Phone Number

Greater Denver Area

Orange County, California Area

Supervise day-to-day operations of the IT Help Desk including establishing SLAs, and ensuring issues are resolved within SLAs. Maintain open communication with staff to ensure satisfaction with issue resolution. Analyze issue trends and implement permanent solutions to eliminate recurrence of similar issues. Manage 3 Loan Origination Software (LOS) systems to provide the best user experience while maintaining compliance with changing regulations. Responsible for upkeep and maintenance of over 200 user credentials, 50 loan program templates, 30 print groups, and other system defaults. Schedule monthly application updates and coordinate UAT. Communicate with staff all application changes, providing release notes and workflow impact.

Orange County, California Area

Plan monthly corporate and company-wide events to improve staff relations and employee morale. Scheduled and coordinated on and off-site events for over 100 employees. Researched charities and provided monthly reports to encourage employee participation.

Oversaw daily operations of the corporate office LOS. Responsible for development of Relay to meet company objectives and simplify user workflow. Created and configured business rules, loan program templates, print groups, and other system defaults. Spearheaded the process of standing up Relay and organized and tested all major releases.

Assisted the Streamline Underwriting Manager with review and sign-off of loan conditions. Reviewed up to 6 new loans a day for complete documentation as required by published checklist. Entered all appropriate data from loan application in corporate LOS. Delivered updated approvals to origination staff.

Completed daily operations of the Lock Desk including processing new lock requests and revising existing locks. Provided customer support to origination staff regarding lock questions. Facilitated publishing daily rate sheets and monitored market movement for loan sales and hedging.

Received and allocated over $2 million in inventory. Managed 6 warehouse personnel and activities including product builds, deliveries, and storage. Processed all customer warranty and repair claims. Handled all warranty claims from request to resolution

Bachelor Of Arts, Liberal Studies, Education, History, Sociology, Anthropology

Activities and Societies: Study Abroad Program, Salzburg, Austria Chi Sigma Chi

Diploma