Set up and implementation of service offering sanitisation and disinfection to minimise rate of infection by sourced specialist thermal fogging equipment and covid19 disinfectant.• Conducted testing against 40 strains of Covid 19; Independently tested disinfectant & achieved BS standard EN14476 rating which, killed known viruses including coronavirus and provided a 14 days virus protection on surfaces• Led business operations, formulated SOPs and provided emergency Covid 19 treatment for any type of workplace or facility with medium to high footfall.• Ensured regular disinfection and sanitisation using equipment and disinfectant with a 99.99% effectiveness in eliminating Covid-19, thus safeguarding businesses, staff, public or anyone that enters a 'Safe Space' during the Covid-19 Pandemic.• Manage training and qualifications for MF6 Microbial Fogging Operatives including health and safety awareness.• Implementation of process and procedures which included site survey, risk assessment and certification of disinfection.• Design and manage Marketing including Video Content, Social Media Management & Google Adwords Campaign.• Directing Financial Administration, ensuring invoicing and timely payment collections for business viability.• Handling diary management for recurring contractual treatments, to ensure smooth service delivery.

Played a stellar role in providing a Nationwide Home-Visit Document Explanation, Sign-up and Collection Service to Solicitors, Legal, Financial and Claims Management industry.• Set-up the business from scratch, recruited self-employed field agents & operational staff across UK.• Developed a custom-built Cloud based CRM system which interacted with head office, field agents and clients in real-time.• Effectively maintained long term profitable business relationships with clients, stakeholders and senior managers forbusiness growth.• Designed continuous improvement of the service to enhance user experience.• Effectuated customer retention, conversion rates and customer satisfaction; managed a range of functions including,o Driving sales pitch for legal & financial companies for new business via phone and personal visits. o Achieving business development by on-boarding new business & managing existing service users. o Monitoring KPI’s on client performance and company staff; recommending corrective actions.• Facilitated finance & credit control, oversaw invoicing & payments; disbursed payments to field agents and employees.• Strategized & implemented new system processes, IT development and testing aimed at process automation.• Formulated Employee Procedures and Policies, Business Structures for operational staff, clients and field agents.• Handled complaints procedures, investigations and outcome decisions while ensuring proper resolution.• Designed Customer Service, Field Agents and Service User Policies and monitored their implementation.• Organised Employee and Field Agent Training on new and existing service user service products, for skill-development.