Adam Siefferman Email & Phone Number

Midlothian Va

– Greet customers in a friendly manner and maintain a positive work environment.– Provide recommendations for services & problem resolution.– Explain complex technical issues to customers in a non-technical, easy to understand manner.– Diagnose, troubleshoot and repair a wide range of client devices. Including but not limited to laptops, desktops, tablets and mobile phones in a timely and efficient manner. – Keep track of all devices and inventory while safeguarding customer data privacy.– Ensure that all repairs meet or exceed Geek Squad standards by providing clients with a 1 on 1 demo at pickup. – Process shipping and receiving of client devices sent out for specialized depot repair. – Managed service escalations between Best Buy Depot and Apple Service Center repairs.

Greater Seattle Area

– Coordinated and managed Ad-Hoc user research sessions for multiple features across Tablet and eInk software and hardware releases. Tracked feedback with engineering teams.– Responsible for preparation of and distribution of Beta hardware for both local and international participants.– Provided technical assistance to Beta program participants and first-line triage of participant issues with engineering/feature teams.– Triaged and tracked incoming issues/bugs for Fire OS 4 Tablet software release using Atlassian JIRA & Confluence products.