Adam Silk Email and Phone Number
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My passion is supporting people to achieve their goals and to create environments where a vision can be converted to an impact.I apply my passion by leading realistic and inspirational organisational planning and technically by streamlining processes and implementing tech solutions. I believe in lifelong learning and I take every opportunity to grow and implement new skills.Over the last few years I have been able to create a foundation of change at International Cat Care by identifying and leading key change initiatives including internal processes, commercial contracts and digital transformation across our internal and external platforms.My mission is to become a leader of strategy and change, supporting people and organisations to identify and reach their vision in an effective and sustainable journey.I am actively looking for opportunities to grow my exposure to strategic and executive leadership alongside my current role in a voluntary and/or observational capacities.
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Head Of Central OperationsInternational Cat Care Jan 2024 - PresentTisbury, Wiltshire, GbAs Head of Central Operations I lead the Customer Service, Website & IT, and Salesforce teams, focusing on building strong interdependent teams to deliver an outstanding customer experience from discovery through to a lifetime of engagement with International Cat Care while supporting the capture and analysis of data to develop impact measures for our work.Other responsibilities include:- Developing data analytics and data led decision making- Digital development- Data protection- Strategy and Operations as part of the Senior Leadership Team
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Head Of Business ImprovementInternational Cat Care Feb 2021 - Jan 2024Tisbury, Wiltshire, GbAs Head of Business Improvement I am focused on supporting the charity and its teams with continuous improvement to reduce costs, and increase impact, driving the development of a data based decision making across the charity.Since taking on this new role my key achievements include:- Implementing and training a centralised Customer Service team.- Developing and leading a charity wide digital transformation. - Designing and launching Salesforce to replace multiple database systems. - Designing and launching portal.icatcare.org a new customer & member portal.- Leading operational planning for the executive and operational teams, and developing measures for annual refinement
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Head Of Membership, Community & KnowledgeInternational Cat Care Oct 2019 - Feb 2021Tisbury, Wiltshire, GbIn this role some of my key achievements included:- Launching a new membership community platform- Leading the emergency IT transition from office to remote working in response to Covid-19- Implementing the Fundraising Regulator standards- Leading the IT recovery following and office fire- Supporting the strategic and operational planning processes
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Head Of MembershipInternational Cat Care Feb 2018 - Oct 2019Tisbury, Wiltshire, GbIn this role some of my key achievements included:- Embedding SMART objectives and departmental KPI’s.- Delivering a 300% increase in reoccurring memberships- Delivering a 52% increase in active memberships- Leading and implementing compliance with GDPR legislation - Leading the development of the charity IT systems and hardware- Implementation and modernisation of HR systems and processes
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Membership Development ManagerInternational Cat Care Apr 2017 - Jan 2018Tisbury, Wiltshire, GbInternational Cat Care’s mission is “To enable more people to act in a cat friendly way to improve cat welfare”, by working with veterinary professionals, rescue organisations and educating the general public the charity has raised the the profile and care of cats significantly since it was founded in 1958.Key achievements in this role included:- Launching a new membership platform delivering an 88% workload cost per member- Implementing new payment systems- Supporting annual business planning and budgeting- Development of our corporate membership to enable growth
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PhotographerFx92 Photography Jun 2015 - Jan 2024In 2015 I set up Fx92 Photography focusing on family and wedding photography, focusing on natural, unobtrusive photography I enjoyed creating images and memories that my customers treasured. From 2022 I made the decision to switch to focusing on creating stock landscape and wildlife imagery returning to the original genre’s that gave me my love for photography.
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Business ConsultantSelf Employed Jan 2016 - Mar 2017Working as a self employed Business Consultant I spent some time working through the skills I had learnt over the previous roles and invested time supporting small business to bring the skills together and to help me decide on my career goals.During this time I implement multiple CRM systems and provided software review and implementation support for cloud softwares. I offered business intelligence support, developing P&L processes, forecasting and capacity reviews in addition to subsequent KPI development and implementation projects.I concluded my self employed time as a general manager for a small manufacturing company with responsibility for manufacturing, purchasing, accounts and staff management.
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Chair Of The Board Of TrusteesHome-Start South Wiltshire May 2013 - Aug 2013On the retirement of the Chair of Trustee’s I was asked to act as interim chair of the board and lead the appointment process of recruiting a new Chair, in addition to maintaining the regular duties to the board.Unfortunately due to travel requirements for work I was unable to continue working as a trustee, but the experience in governance and leadership is something I have always looked forward to returning to.
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TrusteeHome-Start South Wiltshire Nov 2012 - Aug 2013Home-Start is a local community network of trained volunteers and expert support helping families with your children through challenging times.As a trustee I took on responsibility for quality assurance, ensuring we maintained the right standard through our documentation and governance. In addition to specialising in these areas I also worked with the board to ensure we complied with all legal and regulatory requirements and supporting our strategic and operational development.
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It AnalystTwinings Dec 2012 - Jan 2013Hampshire, Sp10 5Aq, Gb• Creating data models for integration of fixed assets into new SAP system• Data validation• Data cleaning for product files• Liaising with project teams to ensure compliance with data integration deadlines -
Service Development CoordinatorSandra Silk Bookkeeping And Business Services Aug 2012 - Nov 2012• Planning and researching avenues for business growth• Reviewing company policies and prepare new terms of engagement• Management training in time and resource management through Outlook• Developing and presenting staff training in intermediate/advanced Excel skill levels• Business development and marketing support
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Key Account ExecutiveStorck Jan 2012 - Jul 2012Berlin, DeI had an opportunity to move to a new internal role at Storck to continue my personal development and skills. As an Account manager I oversaw a portfolio of national accounts including Shell, Moto Welcome Break, in additional to leading on independent stores across England and Wales.Working in the field I developed new business and build influencing relationship with key internal and external stakeholders to develop the value of my accounts. I enjoyed the opportunity to work on brand strategy with the larger clients which fuelled my strategic passion. -
Customer Managment ExecutiveStorck May 2010 - Dec 2011Berlin, DeStorck is the owner of successful brands including Werther’s Original, Bendicks and Toffifee, supplied to the FMCG market across the UK and Ireland.As a Customer Management Executive my main role focused on managing inbound orders via phone and electronic systems, managing key grocery accounts and the independent market. I also used my purchasing experience to support the demand planning for the UK market.In addition to the customer service role I also supported the relocation of our UK warehouse to Germany and developing a new end to end delivery system to provide Just In Time delivery.
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Assistant BuyerApm Agriplant Oct 2008 - May 2010APM Agriplant is a local agricultural supply company providing all products required for agricultural and estate management. We supplied over 8,000 products from the shop and via delivery accords the southwest.As an assistant buyer I was responsible for sourcing and maintaining stock levels across all products valued in excess of £1.5 million annually. While in this role I successfully implemented new stock management analysis tools using Microsoft Excel including forecasting and stock turn which had been previously based on educated estimates.
Adam Silk Skills
Adam Silk Education Details
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Aberystwyth University
Frequently Asked Questions about Adam Silk
What company does Adam Silk work for?
Adam Silk works for International Cat Care
What is Adam Silk's role at the current company?
Adam Silk's current role is Head of Central Operations at International Cat Care.
What is Adam Silk's email address?
Adam Silk's email address is ad****@****are.org
What is Adam Silk's direct phone number?
Adam Silk's direct phone number is +4479218*****
What schools did Adam Silk attend?
Adam Silk attended Aberystwyth University.
What skills is Adam Silk known for?
Adam Silk has skills like Training, Customer Service, Data Analysis, Communication, Salesforce.com Administration, Account Management, Team Leadership, Demand Planning, Microsoft Excel, Project Management, Process Improvement, Photography.
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