Global Website Point of ContactServe as the primary liaison for Leatherman’s global websites, ensuring smooth communication with internal teams and external partners.Team Leadership and Vendor ManagementLead the merchandising and production team while managing relationships with web development partners and vendors to maintain seamless website operations.Process Optimization and Stakeholder CollaborationCollaborate with stakeholders to refine processes, boost efficiency, and enhance the on-site consumer experience.Website Initiative ManagementEvaluate, prioritize, manage, and implement website initiatives, aligning them with organizational goals and delivering measurable outcomes.Scrum Product Owner ResponsibilitiesAct as the Scrum Product Owner by preparing project plans, prioritizing backlogs, and adapting to changes in scope to ensure timely project delivery.Strategic Value and Data-Driven DecisionsAssess strategic value, develop business cases, and prioritize initiatives to align with product strategy and organizational objectives.AI-Driven PersonalizationLeverage AI technologies to drive site personalization, including dynamic content, product recommendations, and customized user experiences.Brand and Marketing CollaborationAlign with brand and marketing teams to support key campaigns and amplify marketing stories on the website.Best Practices and InnovationStay ahead of industry trends by applying best practices and integrating innovative strategies to enhance organizational capabilities.Global and Technology CollaborationWork with global regional marketing teams to align strategies and implement cohesive plans. Evaluate and integrate new technologies and AI solutions to enhance the eCommerce ecosystem.

Oversee the management and support of the Salesforce Commerce Cloud platform, ensuring successful delivery of software solutions.Lead the day-to-day operations for multiple eCommerce projects, including scope management, requirements analysis, and the implementation of enhancements to improve functionality, design, and user experience.Drive project planning and prioritization, ensuring timely delivery by actively participating in all phases of the project lifecycle, from initiation and execution to tracking, monitoring, and closure.Review, update, and execute project work plans and supporting documentation to address evolving needs and requirements; provide leadership and guidance to the Development Team throughout the project lifecycle.Manage eCommerce project budgets and overall finances for multiple initiatives; collaborate with vendors and delivery teams to ensure alignment with client requirements and drive the development of innovative solutions to expand market share.Identify, document, and implement new web requirements and enhancements to improve design, functionality, and user experience; facilitate effective collaboration between clients and the Development Team on new projects, integrations, and updates.Act as a key liaison between business and IT stakeholders, leading discussions and coordinating efforts across internal and external teams spanning multiple locations, time zones, and cultural contexts.Ensure seamless communication and alignment among cross-functional teams to define and deliver tailored solutions that meet organizational goals and client expectations.

• Collaborate with the Account Director to successfully deliver eCommerce implementation projects• Define and sequence project tasks, develop schedules in SmartSheet, and work with clients and 3rd party vendors to set and track cross organizational project dependencies• Collaborate with the Creative Director and UX Lead to define and coordinate design rounds and client presentations• Collaborate with the Technical Lead to define and track granular build tasks• Collaborate with the QA Lead to define testing cycles and manage bug lists• Conduct daily status meetings with the engineering team to assign build tasks, review progress and identify blocks and risks• Conduct weekly internal and client status meetings• Attend and take detailed notes in design presentations• Attend and represent Fluid in client and 3rd party vendor technical meetings• Report to Management on project budget and forecasts

• Manage day-to-day business operations for 10+ global websites including international sites with multiple languages.• Be on-team expert in Salesforce Commerce Cloud (formerly Demandware) administration tools in order to manage storefronts, site and product configurations, third party integrations, and back end implementations.• Project manage all onsite development via the Jira project management tool, including defining priorities, building roadmaps, bug triage, code release workflow schemes, Kanban boards, release notes, user acceptance testing, and defining a sustainable data/code release cadence. • Collaborate with retail, wholesale, and brand marketing teams to ensure integrated consumer experience in onsite elements, and product accuracy as expressed onsite.• Assist in identifying needs for new technologies and work with internal and external teams to develop requirements for implementation.• Manage the teams responsible for all campaign implementations including promotions, coupons, asset use, timing, testing, market acceptance, launch, and takedown. This includes working closely with teams around the globe (Germany, New Zealand, Canada, etc) to wrangle, organize, and properly use all related campaign elements for our global websites.• Manage the team responsible for site merchandising, ranking, search functionality (search attributes, search indexes, search driven redirects, etc) and filtering experiences for all brand websites.• Create and maintain new customer attributes and customer groups used in targeted campaigns.• Manage the on-site side of all seasonal launch related activities including product setup, new content integration, the creation and maintenance of new master and variation products in the Commerce Cloud platform, product attribute integration, product copy integration, accurate assortment presentation per market, accurate pricing per market and ship-to country, etc etc.

• Seek product and order accuracy.• Coordinate between IT, Web Dev, and Customer Service teams in service of the best possible e-commerce experience for our customers.• Continual development of order management systems as software develops and/or changes.• Collect, organize, filter, and present feedback from customers and customer service personell to inform web development regarding the current customer experience. • Develop and teach training materials regarding website and order management.• Bug report management and ongoing triage.• Product merchandizing.• Marketing effort planning and implementation.

• Designed spreadsheets to help manage the creative approval process.• Performed general office work such as printing, collecting, organizing and copying.• Assisted in the coordination between departments on scheduling timeframes and setting expectations.• Procured needed materials for a variety of teams.