Adam Soderblom Email & Phone Number

Mustang, Oklahoma, United States

Supervised cashiers, service desk, maintenance and cart pushing associates to ensure compliance with laws, company policy and safety. Assessed performances to determine training needs and define accurate plans for decreasing shrink. Regularly engaged associates in proper customer relations and checkout speed skill practices. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Generated accurate till reports for each register and resolved cash tills at the end of every shift.

Reno, Nevada, United States

Answered customer telephone calls promptly to avoid on-hold wait times. Entered customer interaction details in multiplecomputer programs to track requests, document problems and record solutions offered. Answered constant flow of customer calls with up to 70 calls in queue. Assisted callers by taking payments and troubleshooting the website and when necessary escalating requests to another department, ensuring 1st call resolution.

Reno, Nevada, United States

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of my team. Assessed agent performance and implemented incentives and team-building events to boost morale.

Sparks, Nevada, United States

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards. Established clear priorities and production quality standards. Promoted customer loyalty and consistent sales by delivering world class service and knowledgeable assistance. Assisted management with register opening and closing, counted tils and prepared deposits for the bank.

Sparks, Nevada, United States

Led team of up to 10 officers in patrolling and protecting persons and property at special events such as concerts, Hot August Nights and the Reno rodeo. Quickly and readily responded to emergencies such as fights, trespassers and medical emergencies. Gathered witness statements, photos and other evidence to compile detailed reports on such incidents for management and law enforcement.

Reno, Nevada, United States

Maintained high standards of excellence and customer service for security officers while working in busy, high-risk setting. Kept team compliant with security protocols, gaming, state and federal regulations. Developed training methods with focus on public safety and officer awareness.

Reno, Nevada, United States

Responsible for maintaining the safety of guests and their belongings as well as the property and employees. Investigated and reported on incidents of property damage, theft, trespassers, injuries, etc. Patrolled and monitored the hotel, casino, restaurants and parking areas via foot, bicycle and company vehicle. Escorted cash, chips and other valuables from point to point.

Reno, Nevada, United States

Checked prices for customers and processed items sold by scanning barcodes. Processed POS transactions, including checks, cash and credit purchases or refunds. Assisted customers by answering questions and fulfilling requests.