Training Manager
Current1) Groomed >300 business leaders through the Institute’s Leadership Development Programmes, showcasing >50 business projects and workplace improvement initiatives.2) Positioned Raffles Medical Group as a Centre for Service Excellence., with the launch of the Raffles Service Excellence Programme.3) Positioned RHCI as a Learning Partner and organised yearly Focus Group Dialogues with key HODs from 5 Business Units4) Led the RHCI Management and Directorate Committee (through the role as a Secretariat) to accomplish key achievements (through the Training Committee) for the Institute5) Grew the Institute’s training offering through external engagements and in-house curriculum development6) Forged a Memorandum of Understanding (MOU) with HMI Group7) Developed an e-Resource Library, adapted from video streaming services such as Amazon and Netflix8) Partnered with NTUC Learning Hub and SIM to offer a complimentary buffet of Learning Resources9) Contributed to the establishment of RMG’s International Hospitals in China - Raffles Hospital Chong Qing and Raffles Hospital Shanghai10) Supported the Innovation drive of the Group through the introduction of a Service Improvement skills training Programme11) Hosted Site Visits from Local, Regional and International Educational Institutes12) Contributed to the establishment of Raffles Healthcare Institute – the Education Arm of Raffles Medical Group13) Contributed to the achievement of Joint Commissioner International (JCI) Reaccreditation for Raffles Hospital14) Oversee the Training and Development needs for 4,000 local and overseas staff from the group.15) Contributed to RMG’s people engagement events and training initiatives