Adam Summers Email & Phone Number

Coalville, Gb

Newark, England, United Kingdom

As a member of the marketing department, I define the strategy for 3 of our 5 core markets:- Fibrous & Decorative- Dental & Personal Care- Food, Agriculture & EnvironmentalAccountable to define, communicate, and deliver the innovation & sustainabilty roadmap for plaster and gypsum materials for Fibrous & Decorative, Dental & Personal Care and Food, Agriculture & Environmental marketsEstablishing a comprehensive understanding and insight on the evolution of the markets, segments, customers, regulations, competition, etc.Proposing the strategic orientations of the business and co-ordinating the preparation of the long range plan (3 years)Defining a strategic Commercial plan in coordination with the Regional Sales Managers, including the budgeting of the main activitiesResponsible to identify the applicable legislation for the country the product is sold inResponsible for product positioning in the different regions with the support of the RSM, including supporting them on for pricing strategyResponsible to managing the necessary evolutions of the offer and launch of new services and productsResponsible to lead the key projects related to the Fibrous & Decorative, Dental & Personal Care and Food, Agriculture & Environmental marketsAccountable to communicate internally and externally:- Responsible for attendance at industry leading trade fairs, industry journals etc.- Supports the promotion of the identity and the values of the Formula brand- Supports the Formula website, social networks and digital services

Newark

Responsible for the supply of industrial plasters and Gypsum solutions across the South UK & Ireland for consisting of five markets:- Fibrous & Decorative - Ceramics- Dental & Personal Care- Food, Agriculture & Environmental - Construction Materials I ensure customers receive a bespoke product solution; or have access to a range of standard product lines to be marketed and sold via our competent network of distributors.Working closely also with Technical and Marketing departments, I pride my partnership approach with key account relationships to ensure constant innovation of products and services to maintain a high level of account intimacy.Additional to my role I project manage Customer Satisfaction for Formula, Newark. A key area of this role is focused on customer experience and relationship building. Driving forward constant improvement and identifying new opportunities to grow our service offering. This also runs alongside Customer Focus within WCM, which I sit amongst the project team, where we are currently driving for bronze accreditation. I am an agile individual who works well independently as well in within a team. I lead by best practice and delegate well as a project leader; striving to bring the best out in everyone. I have a born passion for customer experience and this shows in my work; always putting the customer at the heart of my work. I pride myself on trusted relationships and a solid understanding of a customers' needs which aid continuous improvement for any business. My communication skills are second to none and I pride myself on a high level of organisation and keen eye for detail.

Ruddington

Identifying and qualifying opportunities through quality business conversations, generating leads and increase sales, by focusing on my customers’ needs, and ensuring customer retention by providing excellent levels of customer satisfaction. Providing a dedicated point of contact; owning the customer relationship, through having comprehensive knowledge of the customers’ account and facilitating the resolution of outstanding queries/complaints/claims in a responsive and timely manner.A 12 months Natural Training program has assisted me in navigating through gatekeepers and reaching decision makers, develop customer relationships and gain trust. Most recently completed the Chris Daffy, Customer Loyalty Management Master Practitioner Programme. A 12 day course utilising how a business manages a customers’ expectation, how to win a customer back through a recovery process, and then maintain that WOW impression.Proactively tracking Projects through CRM. Creating Actions and Agendas to pull through the business in line with the National Sales strategic plan; as well as capturing customer feedback to ensure the business is listening to the market needs.Strategically plan customer visits that will benefit my relationship with the customer, as well as the business. Encouraging growth through new products or support on existing products.Pushing out information to the customers as part of the Sales & Marketing plan in conjunctions with any on-going promotions; then following up these campaigns to ensure my accounts are fully aware of any new product and service offerings.Analysing customers previous order history to ensure I am able to cross sell, up-sell and link sell as appropriate. This information has been shared with the Sales & Marketing teams for future forecasts and to see where we can add value when running promotions. Furthermore, this will also provide much needed feedback into the business; for either innovation ideas or product requirements.

East Leake

I was a direct point of contact providing technical assistance to British Gypsum, Isover and Artex customers. I offer technical solutions via verbal and written responses to meet customer expectations.Engaging with Architects, Contractors and Merchants; giving bespoke advice on all their enquiries.Creating ceilings and product leads for other areas of the business, increasing the company market.Assisted a small project within the Marketing Communications team to begin the design and development of a DBAM A5 Tent Card; with all relevant information, images and costs. Producing specifications for projects using knowledge of our performance data and systems in order to provide a competitive solution.Ceasing all up-sell and cross-sell opportunities whilst assisting Specifiers with their projects.Developing both technical and trade skills to increase my knowledge.Interpret and configure department call figures monthly for the Team Story Board.Changing competitor’s specifications for projects into our equivalent to maintain our top position in the Construction market.Interpretation of British Standards (AD-E, B and L) to specify the correct work for a Contractors onsite work.

Corby

Provided outstanding customer service, exceeded customer expectations and had a vast knowledge of the business to deal with numerous enquiries; from order placing to item delivery. • Worked on the company's new website (Project Welly), incorporating customer feedback and personal innovative ideas into the build process. The website is the company's main channel of Marketing and it was important that it fulfilled their needs.• Direct point of contact for customers with queries on orders, missing items and delivery processes.• Up sold new items; and cross-sold products when handling order enquiries.• Spent time working in Accounts, purchase ledgers and resolving overdue accounts.• Other tasks included data entry processing, distribution of work amongst others, inputting data in Excel and collating figures for marketing on a daily basis.

Leicester

Worked to retrieve overdue debt from large companies, exceeded projected targets each month and brought a positive attitude to the work environment. Target driven; and strive to achieve the best results.• Proactively outbound calling to retrieve outstanding debt on accounts.• Promoted the use of direct debits when discussing accounts with customers and forwarded information onto new lead sales or renewals.• Motivating new employees and current colleagues with fresh ideas and shared the knowledge gained.• Worked towards personal targets for own motivation as well as others within the group.

Leicester

Provided a positive welcome to all members each day. Excellent customer service skills were needed for both phone and face to face work in a busy demanding environment. • Main Front of House member for the club promoting a positive first impression. • Worked as part of a team to achieve monthly retention targets.• Completed sold stock reports and invoices for new stock.

East Leake

Developed both technical and trade skills around the necessary core responsibilities.Achieved call pick-up targets each and every week.Shadowed the Computer Aided Design office to develop knowledge on a weekly basis.**Made redundant, re-employed May 2011**

L6 Marketing Manager, Marketing

Apprenticeship L3, Leadership And Management, Merit

The Fuel Learning Level 3 Leadership & First Line Management Programme, is aimed at team leaders and managers responsible for driving.

High School, A Level & Gcse, Please See Below For A List Of Grades

• A Levels – Art: C, Graphic: C, Maths: E • A/S Level – Physics: D • GCSEs – 10 including (All Grades A to C)

Education record