- Intimately understand nuances of customer business systems to initiate frictionless adoption of NewayaTrade software. - Generate sales success for partners through creative integration of Newaya's trade-in program. - Provide responsive, clear and effective customer service for existing carrier partners. - Consult with existing and prospective partners to identify and alleviate pain points and take advantage of opportunities for growth. - Design and distribute personalized marketing promotions for trade-in partners.- Deliver software demonstrations, exhibit at industry trade shows, and perform onsite operator trainings.

- Engage with local racquet clubs, retailers and tennis teaching professionals to organize prototype play tests.- Collect player feedback on unreleased racquets to aid in product development process.- Provide a positive brand presence on court and in business relationships.

- Manage job training program and two retail eBike shops with combined budget of over $2M, reporting directly to Board of Directors. - Develop and execute on strategic vision, initiatives and success metrics for the organization. - Create clear tools of accountability to ensure employees meet yearly goals. - Oversee, empower, and creatively utilize a team of 12 employees.- Lead expansion to second retail & job training location resulting in growth of workforce, job training and retail revenue.- Resolve inter-team conflict with clarity and empathy.Job Training Highlights- Drive growth of job training program to graduate 80% more individuals between 2020 and 2023. - Collaborate, partner with, and learn from other nonprofit leaders and organizations to grow job training program in existing and new market.Retail Management Highlights- Lead continued retail revenue growth of 97% (~2x) between 2020 and 2022.

-Oversee both missional job training program and retail electric bicycle shops reporting to the Executive Director.- Engage with potential customers or stakeholders through event organization and participation.- Create and distribute marketing materials through email newsletters (Constant Contact) and social media platforms. Job Training Highlights- Establish method of quantifying soft-skills impact of job training program measuring participants changes in hope and self-esteem.- Develop and implement curriculum for job training program for young adult population. - Create and carry out new mentorship programming between employees and job trainees. Retail Management Highlights- Lead retail revenue growth of over 200% (3x) in two year period of 2018 to 2020. - Create internal policies and a high efficiency team that excelled through rapid retail growth.- Form strategic partnerships with recognized brands (Giant, Riese & Muller, Gazelle) to position the store as a premium retailer. - Maintain in-depth understanding of the market to curate a sales floor that best meets local needs.- Roll out e-commerce platform and maintain data for accurate online listing and inventory information.

- Lead retail revenue growth of 125% (> 2x) between 2017 and 2018.- Analyze retail data to thoughtfully manage on-hand inventory of merchandise.- Generated retail sales through a customer-lead, informed, feature-benefit focused method. - Professionally build and repair both traditional and electric bicycles.- Provide exceptional customer service and industry knowledge in person, over the phone, and via email.

- Interface with customers to provide material handling solutions to increase efficiency and safety.- Generate sales through active engagement with businesses in geographical territory.- Design, quote, sell and manage multiple projects at various project stages simultaneously.- Maintain an in-depth understanding of technical products and their appropriate applications. - Hire, coordinate and oversee contractors to install and bring online new material handling equipment.- Generate construction plans using AutoCAD to guide onsite project implementation.

Engineering Development Program (Sourcing Department) - Identify & perform Cost Savings Opportunity Analysis utilizing SAP and MS Excel that resulted in $100,000/yr in cost savings by redesigning and qualifying new suppliers. - Analyze quotations, negotiate supplier pricing and manage facility wide changes for Sourcing projects.- Oversee internal Harmonized Tariff Schedule code audit across three locations for business unit.- Improve level of engagement of all employees involved in Sourcing projects by providing structured project plans with achievable action items.

Engineering Development Program (Facilities Department) - Work with cross functional teams to increase manufacturing capacity and maintain high level of product quality.- Formulate business case for several facility improvement projects. Implementation of new Oil/Water Separator reducing maintenance cost by $9,500 a year- Manage and oversee maintenance department of 11 technicians over 3 shifts (2 weeks)- Develop and implement repeatable experimental procedure to determine permeability of different hose materials.- Organize and oversee new United Way Campaign initiatives resulting in 22% increase in donations.

- Establish and execute repeatable experiments on new tennis bag technology to aid in marketing strategy.- Create and implement experiments on racket strings, pattern and tension to determine both quantitative and qualitative performance differences to inform product design.- Perform racket testing for playability, durability, power and spin generation.- Lead tours of Innovation Center simplifying technical jargon for wide variety of audiences.

- Wrote several technical build documents resulting in ease of training for new employees- Designed and produced metal dyes to decrease time necessary for parts to be painted- Collaborate with Purchasing to develop purchasing kits - Optimize manufacturing process through reorganizing labor and time studies - Studied process of rebuilding/modifying diesel engines