-Working with key clients to lead, consult and deliver the scheduling processes on contracts-Supporting GP management with creating, developing, and conducting training for new-hires on related client and GP training material, within onshore and offshore teams-Supporting GP management in the improvement and development of administrative procedures, to streamline efficiencies and maintain client service level agreements-Setting up courses using the LRM System and database, in line with standard operating procedures-Curating and updating assets on the Learning Content Hub-Managing learner queries from the GBM Global Learning inbox in accordance with GP's service level agreements-Moderation of live online learning sessions via Zoom/Teams

Training Implementation/Design-Lead for the implementation of the EAT (External Auditor Training) programme; PwC's flagship yearly mandatory training for the external audit population (circa 3000) from Associate to Partner level. Training is comprised of remote access days and face to face events for up to 400 people -Organising design, review and pilot sessions, and managing SME's diaries-Acting as a logistics expert during the design process-Ensuring delegates are able to register for training interventions on the Cornerstone LMS and updating information as required-Producing tutor and delegate timetables for each event-Filming, editing and production of short videos for use during quarterly webcasts-Providing induction training to new course executives and training coordinatorsProject Management/Administration-Chairing weekly meetings with the EAT team to review and complete key project activities-Keeping key project documents up to date and relevant, including on-site support schedules and remediation strategiesEvents Management-On-site management of large scale training events and acting as the liaison for venue staff-Advising the on-site team on the running order and logistics of each day -Sourcing of internal and external training venues, making recommendations to the design team-Securing accommodation for tutors and the on-site teamStakeholder Engagement-Providing timely and relevant information to key stakeholders such as strategic relations, learning design and third-party suppliers-Ensuring the personalised event app is up to date and fully tested prior to each live eventAdvertising and inviting our target audience to register for training events and remote learning-Resolving queries in the EAT inbox-Processing completions/exemptions for tutors, SME's and attendees-Escalating concerns to the team where applicable, such as tutor shortages and potential issues with venues

Training Implementation/Design-Managed the statutory/mandatory training cycle for a 700+ target audience of care providing staff through various methods such as E-learning, distance learning and classroom-based training courses while managing the statutory/mandatory training budget (approx. £100k)-Securing training bookings with suppliers and venues (where appropriate)-Annual completion of the Skills for Care National Minimum Data Sets bulk data upload; a requirement for Skills for Care workforce development funding-2013 Trustee Award winner for Outstanding Staff Achievement Project Management/Administration-Lead on the transition to self-service training recording and the capturing of requirements, and, in conjunction with the IT department, produced an L&D “dashboard” to automate the production of training KPI's-Produced CIPHR and e-learning self-service training guides and thereafter designed and delivered these training sessions-Lead on the roll out of Active Support and Outcomes Star training standardsImplementation of all e-learning activitiesStakeholder Engagement-Liaising with Registered Managers to ensure that newly required training meets the required objectives-Providing ad-hoc advice relating to statutory & mandatory training topics, particularly regarding Health & Safety requirements-Liaison between external suppliers and the Operations Lead to maintain training standards on an ongoing basis

• Entered vast quantities of data in relation to numerous major infrastructure consultations (including HS2) in both the public and private sectors• Administered timesheets for all staff and generated purchase orders for employment agencies• Provided ad-hoc support to the Programme Manager

• Provided administrative support to the Contingency Planning Programme Manager in a Prince2 environment• Maintained a configuration item record for all work package documents and plans• Co-ordinated logistics for CPP workshop meetings• Supported the ELAS programme team

• Arranged a large variety of statutory, mandatory and bespoke training courses for all West Midlands staff (approx 1400) within appropriate timescales• Provided ad-hoc support to Human Resources projects in a timely manner, such as literacy and numeracy for field staff, management capabilities and regional inductions• Ensured that all training programmes were of the required accreditation (eg, Lantra, CPCS, IOSH)• Management of the (approximately £160k) training budget for the Midlands region• Created a new spreadsheet-based method for capturing the training requirements of all Midlands staff which is now used by Environment Agency Business Partners and HR Project Teams

• Maintained and routinely audited one of the college's student tracker databases for various distance learning programmes• Marketed courses to suitable employers and co-ordinated induction days with Internal Verifiers

• First point of contact for clients and Independent Financial Advisers• Provided a high standard of closely monitored and targeted customer service, governed by both The FSA and Data Protection Act• Owned and resolved complex customer enquiries• Offered the service of specialist financial advice to new and existing customers predominantly in the medical, dental and legal professions