Adam Toback Email and Phone Number

I thrive in an environment that requires a strong desire to be the best. I am an individual who is driven by obtaining personal goals. I enjoy working in a fast paced, competitive, and constantly changing industry. My primary responsibilities include: completing the initial outreach call and using the most appropriate resources to address and meet client needs so that client has a distinctive experience and resources are used in the most efficient and cost effective manner. Provide the highest quality exchange with the customer and strive to meet customer satisfaction standards. Build effective network among colleagues to share best practices and learn from colleagues. Contribute to team success. Utilize conflict resolution skills to effectively manage through complex/sensitive issues with clients. Use open-ended probes to uncover customer needs. Identify future opportunities based on guidelines provided by client. Take detailed notes on customer interaction and store within desktop application. Other duties as assigned and agreed upon to support the needs of the business. Excellent communication skills with ability to clarify and simplify complex concepts for clients and colleagues. Strong sales and asset retention skills. Ability to use open-ended probes to uncover client needs. Effective time management skills and ability to handle stressful situations while maintaining performance and diplomacy.

Admissions Rep-Successfully enrolled students into online degree programs and ensure they are successfully transitioned into the classroom Reach out to hundreds of prospective students daily Conduct conversations regarding potential student’s interest and plans to continue their education.

Have participated in the design, development, and delivery of training programs. Identified training and development needs by researching and assessing the performance quality in the organization.Developed Customer Service training for New Hires and trained New Hires to meet Call Center Metrics.

As a Regional Networking Coordinator ,planned, recruited, developed and implemented the Cisco Curriculum for 12 Local Academies.Trained and Supervised 30 Local Academy Instructors.Acted as liaison for the Regional Academy and Community Groups involved in Work Based Learning. Developed goals, planned and organized programs for the Cisco Regional Networking Academy and Local Academies.