Managing day to day running of all aspects of the cinema, including kitchens and bars.Putting together schedules weekly.Coaching, motivating and supporting staff.Leading briefings.Pushing team to increase SPH.Looking for patterns of when staff needs to be relocated to different sections depending on businessneeds.Maintaining Safe working and keeping to high standards.

Primary support function for Specialist Productions Coordinators (SPC) & Front Desk Coordinators (FDC)Initial escalation point for client queries and challenges.Creating daily result reports for client, communicating patient data confidentially.Lead and empowered SPC to work autonomously, delivering exceptional customer service to all clients.Developed and maintained relationships with internal business units to ensure smooth running of all operational areas.Working to appropriate SOPs and guidelines ensuring all workflows are compliant with applicable guidance and regulations.Direct line manager for multiple SPCs.Responsible for completing 121s, probation reviews.Provided timely feedback, direction and inspiration for the team.Identifying development areas within the SPC/FDC team.Provided an accurate and efficient testing solution for the clients, whilst supporting with the day to day running of the Concierge Desk. Worked with the team and customers to provide a safe and secure environment in which the client can build their production schedule. Organised an effective system of transporting the swabs from the client’s sites to the correct laboratory in order to gain results in the quickest possible manner.Monitored booking numbers and liaise with the CRM and HR Department to ensure sufficient staff numbers are available.Liaising with Talent or Talent assistants to ensure the smooth running of the operation.

Managing day to day running of the Rides & Attraction areas.Ensuring my team are delivering memorable experiences to our guests to meet or exceed KPI targets.Maintaining safe ride areas with commitment & ownership to presentation, health & safety of these.Managing direct reports and defining resource requirements together with the Central Planning team.Identification and support on recruitment and training needs for my department.Processing of ridership reports and daily schedules.Liaising with a variety of other departments to resolve and reduce issues.Managing large teams of staff at any one time.Coaching and motivating staff to be as efficient as possible and enhancing guest experiences. Completing return to works and holding investigation and disciplinary meetings.Prioritising training to meet operational requirements.Cleaning inspections, spot checks & observation checks.Leading 'train the trainer' courses and Rides and Attractions Welcome Days.Managing and resolving escalated guest complaints.General knowledge of HSG-175.Managing over-staffing to save on budget and utilising this for the operational requirements.Leading the department as Duty Manager when required.Reviewing ride policies and procedures when necessary, keeping them updated.Analysing working processes to improve operational efficiency.

Patrolling the park and attending a variety of daily incidents.Staying calm in escalated situations.Having to think and act quickly and efficiently under pressure.Bag searching guests upon arrival as well as staff searchesTill crashes and assisting the cash office

Creating spreadsheets Using IntelliQ Unit Audits Liasing with other departments Assisting Security Trend Analysis

Patrolling the park and attending a variety of daily incidents.Staying calm in escalated situations.Having to think and act quickly and efficiently under pressure.Bag searching guests upon arrival as well as staff searchesTill crashes and assisting the cash office

Following pre requested instructions in order to reproduce a bug within a title Filling out trackers in accordance with errors within a title.Checking Console settings match the client request Keeping to tight client deadlines.Making sure peripherals are stored and locked away safely Checking overall quality of title before end window.

Packing orders to customer specifications Delivering Packages to Hermes drop off locations Keeping the warehouse to a high health and safety standard Taking Deliveries Stock Control Quality checking products daily

1st Line technical support working on DII InfastructureActing as first point of contact for customers Obtaining accurate user and fault information and logging it on the call management system Providing technical support & troubleshooting Hitting targets as agreed with by the Team Leader and contractual SLA's Supporting users on XP/ Win 7Security Check (SC) \ Counter Terrorist Check (CTC) Cleared

Maintaining payroll information by collecting, calculating and entering dataPreparing reports by compiling summaries of earnings, taxes, deductions & leave Always following company policies and procedures and reporting needed changes.Maintaining employee confidentiality at all times Often dealing with a heavy workload but keeping to tight deadlines Work closely with the Finance Manager ensuring smooth operations in the finance dept. Support the FM by inputting sales & purchase ledgers from source documentsMatching invoices to statements and purchase orders to invoicesInput accounting data into the accounting system with speed and accuracyOther ad hoc duties

Assisted in the opening and running of a small family run computer repair business in Bracknell

Completed 2 full seasons at the resortOperated a select group of rides and met thousands of new people every day Looking after rides and attractions in the parkLoading and off-loading guests on the ridesEnforcing all health and safety restrictions during ridesDemonstrating a positive response to pressure in an often fast-paced working environment.Tactfully dealing with any arising concerns and complaints.Showing adaptability to satisfy changing demands and environmentAnswering customer enquiries