*Assist in development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.*Review and analyze exception reports for fraud related activity.*Investigate all internal and external fraud cases without prejudice.*Conduct fraud and risk investigations with proper reporting and follow through.*Utilize Microsoft Office suite(word, excel, and PowerPoint) to provide detailed report/case… Show more *Assist in development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between risk and reward.*Review and analyze exception reports for fraud related activity.*Investigate all internal and external fraud cases without prejudice.*Conduct fraud and risk investigations with proper reporting and follow through.*Utilize Microsoft Office suite(word, excel, and PowerPoint) to provide detailed report/case files at all levels. Show less

● Researched and resolved customer chargebacks.● Applied bank and card industry regulations and practices in resolving disputes.● Compiled aggregate statistics on chargebacks.● Developed and applied the basic skills appropriate to research, process, andresolve chargeback/reversal requests.● Gathered and analyzed cardholder and/or merchant account transactions.● Applied appropriate credit/debit adjustments to accounts based on the final resultof arbitration.●… Show more ● Researched and resolved customer chargebacks.● Applied bank and card industry regulations and practices in resolving disputes.● Compiled aggregate statistics on chargebacks.● Developed and applied the basic skills appropriate to research, process, andresolve chargeback/reversal requests.● Gathered and analyzed cardholder and/or merchant account transactions.● Applied appropriate credit/debit adjustments to accounts based on the final resultof arbitration.● Worked basic assignments from work queues as directed.● Assisted with the segmentation of pending requests from various work queuesinto the appropriate work flow based on request type and complexity.● Developed an intermediate knowledge, pertaining to a single card brand (i.e.,Visa, Mastercard, American Express). Show less

Billing inquiries: I helped with billing inquiries by providing customers with information about their accounts, such as balance, due date, and payment history. I also assisted customers make payments or set up payment plans.● Troubleshooting of phones and devices: I completed basic troubleshooting of phones and devices problems by asking probing questions about the symptoms the customer were experiencing. I would try to replicate the problem and find a solution. If I was unable to resolve… Show more Billing inquiries: I helped with billing inquiries by providing customers with information about their accounts, such as balance, due date, and payment history. I also assisted customers make payments or set up payment plans.● Troubleshooting of phones and devices: I completed basic troubleshooting of phones and devices problems by asking probing questions about the symptoms the customer were experiencing. I would try to replicate the problem and find a solution. If I was unable to resolve the problem, I would escalate it to technical care.● Adding and removing features from accounts: I would help add and remove features from customer accounts by accessing your account information and making the necessary changes.● Assisting customers with upgrading devices: I would recommend upgrading customer devices by providing you with information about the different upgrade options available. I can also help you place an order for a new device. ● Supporting dealers from store locations: I can support dealers from store locations by answering their questions about customer accounts, products, and services. I can also help them resolve customer issues.● Assisting customers requesting to cancel services: I can help customers who are requesting to cancel services by understanding their reasons for canceling and providing them with the necessary information about the cancellation process. I can also try to retain their business by offering them a discount or other incentive to stay. Show less