Adam Tumber Email & Phone Number

Tadcaster, Gb

• Working across all Sky Gaming products which together represent a £0.5bn business• Facilitate understanding the impact of actions on our P&L, from promotional activity, content and product deliverables as well as proactively steer and set direction of efforts - highlighting opportunities and risks and input into business OKRs.• Strong collaboration & influence on commercial marketing colleagues on targeting, budgeting, measuring impact and evaluating the success of campaigns and suggestion of new focuses for promotional activity based on customer preferences.• Excellent communication and delivery of clear insights and recommendations to wide range of stakeholders from bottom to top of organisation including reporting within a variety of cadences across both formal and informal channels• Strong stakeholder management, influence and knowledge across a range of areas including, but not limited to, Marketing, Product, Content, BI, Customer Value Management and CRM.• Leading on working groups to drive smaller products towards common goals and set strategy for future to prepare for future tech integrations• Creation, organisation and delivery of large scope tribe-wide colleague incentive end to end creativity, organisation and delivery• Constantly monitor products and leverage existing learnings to see emerging trends and make sure we understand what our customers are doing and proactively work with other areas to mitigate the impact of negative factors on P&L

Leeds, United Kingdom

Designing, building and supporting high quality MI and operational tools for clients with a range of needs and complexity of systems. Specialise in VBA, SQL and in SSRS codingJan 2016 - May 2017 - financial services client, MI analysis, SSRS report building, Supporting operational tools (VBA) within large rectification program relating to regulated productsJun 2017 - May 2019 - Financial services client, data analysis within complaints function. Built, developed and maintained Microsoft office operational tools using advanced VBA for department of 300 headcount delivering benefits to quality and reducing financial detriment. Designed SQL data structure and MI to support rectification program within the department, including writing ETL for overnight refresh of data

• Build and maintain forecast for Telephone Interpreting to within 1% accuracy• Manage and develop two junior direct reports to ensure that agreed service level delivered for telephone interpreting across two tiered system and maintain pool of freelance linguists• Built and maintained all MI relating to Telephone Interpreting including data to drive forecasting, performance management and make recommendations for changes to process• Control financial outlay for Preferred Supplier Network to make sure utilisation appropriate and maintain gross margin• Detailed post-mortem analysis of failing languages to identify areas for improvement and make recommendations for improving capability to deliver service levels

• Assistant Manager across two sites encompassing headcount of 150• Responsibility for forecasting, resource planning and MI production as well as monitoring call flows• Drive recruitment for call centre from identifying need through to selection.• Utilise available resource to support back-office functions• Improvising resource solutions via spreadsheets where specialist software not available• Anticipate and react to short-term deadlines for critical information for senior stakeholders• Communicating with and influencing senior stakeholders