I'm a results-driven Product and Program Manager with 12+ years of proven success leading cross-functional teams to achieve complex business objectives. I thrive at the intersection of strategy and execution, driving product innovation, optimizing processes, and ensuring exceptional customer experiences. With a strong engineering background and expertise in the tech and automotive industries, I consistently deliver impactful solutions on time and within budget.Significant Career Achievements- Pioneered the role of Principal Product Manager, Services Engineering at National Instruments, defining the role, responsibilities, processes and products, driving a 15% increase in CSAT and 20% increase in YOY revenue, in addition to 10% increase in ARR, for services within the Transportation Business Unit.- Served as Career Pillar Lead and Co-Chair for the NI SALUTE Veterans ERG, increasing visibility of veteran-related experiences and leading to the hiring of two additional veterans through recruiting efforts.- Led a successful initiative at Google Fiber Austin to resolve over 500 customer and construction-related complaints within a six-month period. This effort resulted in a 10% increase in customer satisfaction scores (CSAT) and generated positive customer feedback, directly contributing to increased brand reputation and customer acquisition.- Developed and implemented a lab-wide Preventative Maintenance Program at Intertek Automotive Research, utilizing analysis of extensive historical data to identify key failure points. This initiative led to a 20% reduction in lost tests due to equipment failures and a 15% decrease in testing downtime, enhancing the lab's reputation for on-time delivery of accurate results and improving customer satisfaction.- Recognized for expertise in the Apache Longbow's Environmental Control System, I was selected to serve as an instructor for my unit and the entire battalion. This involved training and educating personnel across all ranks, including Non-Commissioned Officers, Warrant Officers, and Commissioned Officers.