• Oversee day to day operations of high-volume call center for Dialysis Patients.• Manage 104 Salary Non-Exempt Customer Service Agents/Certified Pharmacy Technicians and 6 Supervisors• Reduced attrition by 300% and improved Service Level by 70%.• Oversaw multiple process improvement projects saving over 1,000 hours annually and $30K in work redistribution.

• Manage Baxter’s $24MM Strategic Sourcing program, increasing throughput by 1.2MM cases in 2018 by leveraging existing customer relationships and implementing new opportunities, generating an incremental $3MM in freight and 3PL savings. • Manage Strategic Sourcing for Baxter’s contract manufacturing business.• Manage deployment of Renal Acute Therapies products, part of $3.8 billion Renal business across 38 domestic 3PL Cardinal Distribution Centers and 2 Baxter Replenishment Centers.• Reduced Renal Acute Therapies backorders from 10.4% to .15%, a $1.19MM reduction. • Led cross functional continuous improvement project for shipping unreleased product resulting in $1.9MM annual cost avoidance and an average 3 days’ lead time improvement. • Led Strategic Sourcing continuous improvement project resulting in ~$30K annual savings. • Managed Baxter’s $1.4MM Cross Dock business and led value stream continuous improvement resulting in reduction of $32K in waste. • Managed Strategic Sourcing of international inbound shipments from Europe.• Develop and mentor one direct report and one dotted line report.

• Lead a diverse team of 5 exempt Business Analysts in the USHP Chargeback process.• Manage A/R risk. Reduced 2015 average open A/R older than 120 days from 11% to 8%. ($6.3MM)• Ensured write-offs are enforced with appropriate documentation. Reduced write offs by 50% in 2015 ($1.2MM)• Managed trace and chargeback process to minimize financial exposure for the business. Paid $806MM in chargeback rebate with a variance of 3% in 2015. • Reduced trading partner amount by 10% in 2015 reducing chargeback liability $1MM, A/R liability $400K, and shipping cost by $85K. Reinvested 480 man hours annually. • Led the automation of document management in Channel Operations reducing down time by 52 man hours annually. Launching next gen contract management dashboard in 2016.• Developed strategic relationships with non-acute national distributors. • Lead efforts to optimize trading partner relationships and maximize operational efficiencies.

• Led team of analysts in operationalizing 2 new Group Purchasing Agreements worth ~$385 million annually. Ensured accurate and timely set-up of customer pricing, volume commitments, and incentives. Developed standard work, checklists, and tracking mechanisms to update Sr Management weekly. • Managed $380 million Baxa acquisition in US Commercial Operations. Developed milestones, tools and procedures to add Baxa product line to existing Baxter contracts.• Managed multiple Group Purchasing Agreements worth $1.92 billion. Responsible for the development, implementation and maintenance of Group contracts, pricing agreements and contract analysis for the Medical Products US Sales Team.• Managed multiple contracts valued between $5 and $10 million including executing contract compliance initiatives. Managed processes that identify and minimize the impact of contractual issues and pricing discrepancies.• Responsible for calculating and issuing contractual payments totaling over $2 million annually. Review set-up of compliance and incentives, analyze Contract Status Reports, retrieve incentive sales, and perform analysis on sales to calculate and issue incentive payments.• Provide Ad Hoc analytical support to the operations functions, and work collaboratively with the various Sales Operations functions, including Sales, Marketing, and Corporate Legal Teams.• Lean Champion - Serve as a consultant to drive process improvements and system enhancements.• Led the development, implementation, and maintenance of team metrics.

Responsible for the development, implementation, and maintenance of bids, contracts, pricing agreements and contract analysis. Provide analytical support to the operations functions, and work collaboratively with the various Sales Operations functions, including Sales, Marketing, and Corporate Legal Teams. Also serve as a consultant to drive process improvements and system enhancements.

•Remediate complaint data for HomeChoice APD machine and ancillaries to ensure proper coding per FDA warning letter. Relied heavily on process flow and documentation compliance. •Involved in continuous improvement for project documentation and process flow. Captured requirements from peers and communicated improvements to management.•Review project quality samples to ensure high rate of accuracy and compliance. •Coordinated with GFS Nurses and Medical Director to ensure proper FDA reporting.

•Managed team of 3 line service employees in day to day operations.•Supervised upgrades to both 100LL and JetA fuel farms, which led to receiving the Exxon Mobile Regional Quality Control Award.•Captured needs and requirements of customers and developed marketing tools to spread awareness of FBO services to both general aviation and corporate charter. Launched website for Dekalb Aviation. (www.flydkb.com)