Client Service Associate
CurrentResponsible for supervising part time staffDetermined charges for services requested and arranged for billingBuilt sustainable relationships with Algonquin College students, staff, and alumniConferred with customers by telephone or in-person to provide product or service information.Navigated multiple computer systems and applications and utilized search tools to find information.Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Made appropriate account corrections to resolve customer problems.Processed customer adjustments to maintain financial accounts.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.