Provide server side support for Microsoft's Office 365 Dedicated Enterprise Cloud Exchange service. Develop tools and process to speed remediation and issue resolution.

Lead a team of Engineers to provide break fix solutions for managed services customers.

This was a contract position where I helped Vertafore:• Assisted the Infrastructure team with an Exchange migration from 2003 to 2010, with a focus solving Outlook related migration errors;• Was the point of contact for end user migration issues;• Virtualized a number of existing physical servers with various VM Ware solutions;• Assisted the removal of an antiquated VB logon script;• Performed a number of various tasks related to daily operations;

Facilitated the planning and implementation of additions, deletions and major modifications to the supporting national infrastructure; Including server architecture and network infrastructure;Interacted with internal clients on all levels to help resolve IT-related issues and provided answers in a timely manner;

• Assisted a team of engineers to effect solutions, throughout product or service lifecycle;• Preformed Client Interface Management

• Designed and implemented embedded commercial and industrial HVAC systems using C;• Wrote equipment and materials handling procedures;• Ensured proper project development cycle;• Ensured all projects met or exceeded local and federal government guidelines;• Resolved electrical component issues;

• Assisted in the design and implementation of embedded commercial and industrial electrical projects;• Provided after service inspection of systems and equipment to insure local and federal government guidelines were met;• Maintained a well documented work log of all work and maintenance done by the team;