Adam Johnson Email & Phone Number

Golden Valley, Minnesota, United States

Oversee all aspects of the day-to-day operations of the imaging process and end user experience as it relates to the image build with MDT, Successfully reduced 18 imaging task sequences to 1 task sequence. Create, maintain, and update software packages and deploy with PDQ Deploy and PDQ Inventory. Create custom powershell scripts for software packaging, imaging tasks, and troubleshooting computer issues. Create and implement Intune Windows Autopilot process for modern management. Create, maintain, update, and document computer patching cycles via Ivanti Security Controls. Troubleshoot, document, and train at a 3rd tier level for all end user computer related issues.

Minneapolis, Minnesota, United States

Technical lead for Windows 10 Autopilot modern management and Windows 10 in-place upgrades. Researched, configured, and implemented Windows 10 Autopilot environment within Intune and Azure. Subject matter expert for Windows 10 upgrade strategy and processes for over 22,000 devices. Provided top tier support for end user computing devices and participated in weekly Agile scrum meetings.• Technical lead for Windows 10 Autopilot hybrid domain joining via Intune MDM solution.• Proficient in SCCM/MEMCM, OSD task sequences, packaging, scripting, and support. • Researched and implemented new Windows 10 builds for all corporate images.• Competent in creating Windows PowerShell and automating routine tasks.

St. Paul, Mn

Provide courteous and timely support of workstations, software, and peripherals in a Microsoft networked environment. Developed and implemented software installations, application packaging, troubleshooting, proactively address issues to enhance user productivity, and created computer images via System Center Configuration Manager. • Proficient in SCCM 2007 and SCCM 2012. • Manage Group Policies for desktop related functions. • Maintain a standardized desktop environment across multiple hardware configurations.• Created corporate laptop and desktop computer images.• Created software installation packages for new and existing corporate applications.• Implemented a Windows 7 operating system rollout with USMT via SCCM.• Mentored desktop support technicians.

St. Paul, Mn

Desktop support for software installations, troubleshooting, hardware replacement, remote user support, application packaging, and computer imaging.• Created corporate laptop and desktop computer images using Acronis and Kace Kbox management software. Implemented computer image standardization with various hardware platforms.• Managed department software updates as needed.• Implemented a Windows XP to Windows 7 operating system rollout.• Mentored entry level computer science interns.

Senior level desktop support for software installations, troubleshooting, hardware replacement, computer training, Avaya desk phone support, and user/computer account auditing. • Created corporate laptop and desktop computer images using Symantec Ghost, Sysprep, and LANDesk packaging. This allowed users to work efficiently using the latest corporate software and setting a new standard for installed applications. • Managed Citrix Metaframe XP farms and Netbackup 6.0 MP4 systems for production and manufacturing users. • Configured devices such as RSA VPN tokens and Blackberries for end users.

Network Systems Administrator for Microsoft Windows Server 2000/2003 environment including 3000 users and 250 Compaq servers. Primarily supporting Citrix Metaframe XP, Rightfax support, Veritas Netbackup, Active Directory, AD user accounts, AD account auditing, file access, server installation, and hardware troubleshooting.

Imaged laptops/desktops for all newly hired employees as well as equipment upgrades for existing employees. Performed accurate inventory on all computers, printers, and monitors. Provided local and remote office support to end users and IT field technicians.