▪ Provide thorough technical support and problem solving for customers, across 4G mobile networks and remote satellite-based internet infrastructure. Provided support for VPNs, routers, and customer modems.▪ Demonstrated leadership and technical skills by becoming the main point of contact and authority for all customer technical issues ▪ Created technical documentation, resources and knowledge-base material to improve workflow and share information company wide.▪ Coordinate with Network Operations and Engineering team to test and rollout firmware to User Equipment. Responsible for planning and executing each step of the process and identifying and working with vendors to fix major flaws.▪ Identify and document network issues and effectively work with Engineering and Network Operators to explain and help solve these issues.▪ Configured, maintained and aided in the design of Linux based LTE network monitoring devices installed across Nunavut

▪ Handled sensitive financial files, responsible for conversion to electronic filing solution, maintaining back-ups, encrypting personal information using AES-128 bit encryption, maintaining IIROC compliance▪ Ensured all network devices, computers and software were up to date with security patches, stayed up to date on known vulnerabilities▪ Provided help desk style support and maintenance for office network and equipment

▪ Educate clients on best practices for securing private information, such as strong passwords, encryption, and avoiding online threats, phishing▪ Installed and maintained home network solutions for customers including, routers, access point, network attached storage.▪ Performed internet and computer security audits for clients, provided removal and protection from malicious software.