Adam Ward F Fin Email & Phone Number

New Zealand

New Zealand

Auckland, New Zealand

New Zealand

New Zealand

New Zealand

Auckland, New Zealand

Board Member and Member of the Investment Committee.

Auckland

Auckland

ResponsibilitiesChange Programs across The Retail Bank Internal Communication Project Support & AnalysisIncident ManagementHighlights and AchievementsReviewed and restructured Westpac Retail Change team to truly focus on change leadership across the business and build a sustainable capability.Certified in Prosci Change Management and lead initial training program for project and change managers across the NZ group.

Auckland

Responsibilities:Balance sheet management Sales managementBusiness and financial planning Strategic planningEconomic analysisOperational managementHighlights and Achievements:Opened four new Branches in 15 months while delivering great results for all stakeholders.Nominated and successful Platinum Achiever 2009 (top 100 staff across Westpac group)

Vanuatu

ResponsibilitiesBalance sheet management Government and public liaisonBusiness and financial planning Strategic planningEconomic analysisCommercial and retail lendingOperational managementHighlights and Achievements• Within fifteen months achieved the top customer satisfaction ratings for Pacific Banking across all measures. Relationship Managed customer satisfaction – 7.0 to 8.2 Mass Market customer satisfaction – 8.5 to 9.1• Imbedded a focus on getting the basics right in our business to allow long term stability, investment and growth.• Held or increased staff satisfaction during a time of multiple changes and increased expectation. Flexibility & Diversity – 68 up 7 Working Relationships – 89 up 1 Organisational Change – 89 up 1 Senior Leadership – 88 no change• Lead the development and implementation of Financial First Steps for Pacific Banking

ResponsibilitiesImplementation of structure, strategy and process for Private Banking.Relationship building – maintaining regular contact with associates and clients.Development of business-to-business relationships.Coordinating recruitment of senior staff. Setting, monitoring and controlling budgets.Contributing to the strategic direction of the Wealth Business.Highlights and Achievements • Key objectives delivered within twelve months. 1. Customer satisfaction lifted from 53% to 83%2. Staff Satisfaction lifted from 56% to 75%3. Above market and group growth for both Assets and Liabilities. All indicators continued to trend upwards over the two years.

Wellington

ResponsibilitiesManaging Lending and Wealth Priority Advisors in the lower North Island.Setting, monitoring and controlling budgets.Driving a sales team to achieve optimum performance levels.Building a culture of team work across a geographically spread team.Building successful relationships across business units.Leading by setting the standard in all practices.Coordinating recruitment of staff. Highlights and AchievementsA significant lift in staff morale and overall performance within a six month time frame.

ResponsibilitiesDevelopment of third party business-to-business relationships.Support and development of the six Regional Sales Managers. Overall management of retail network for the South Island and Lower North Island offices.Coordinating recruitment of senior staff. Setting, monitoring and controlling budgets.Contributing to the strategic direction of Public Trust.Relationship building – maintaining regular contact with associates and clients to ensure smooth business operation.

ResponsibilitiesSupervising and driving a sales team of ten Mortgage Managers to achieve optimum performance levels.Maintaining an excellent product knowledge and passing this on to the sales team.Covering the lower North Island with responsibility for all mobile sales in the area, involving travel within the territory.Meeting as a member of the management team on a monthly basis to assess sales direction and strategy.Advertising and interviewing to recruit staff.Training and coaching staff to develop their sales skills.