Meet all guests in a professional and committed manner.Check-in and check-out of guests, invoicing.Operate the switchboard and handle all inquiries.Actively work with upselling and upselling of the hotel's products.Cash and credit management.Various incidental reception work.

Complete organization of campaigns and performance of related tasks.Daily contact with designated customers, processing incoming customer requests, preparing related workflows, organization and follow-up with the various partner departments.In-house coordination of emerging work processes.Systematization of information related to orders received by the agency, a complete completion of related administrative tasks. Participation in the accounting and administration of projects.Consultation with subcontractors, maintaining contact on a daily basis.Preparation of offers, professional materials, presentations.Preparation of regular reports and summaries for superiors.

Campaign administration.Sales management support.Handling orders and confirmations, making reports.Cooperation with other departments.

Handling bookings for special events.Obtaining tickets, setting appointments, making reservations.Coordinating all guest’s requests for special services.Processing emails, messages from past and future guests, and service providers.Resolving customer’s problems, handling guest complaints.