I spearhead full spectrum service management functions within a high-volume, customer-facing environment and orchestrate all bottom-line factors to drive customer service success. I provide leadership to staff throughout all facets of diagnostic services and technical support while communicating effectively with customers to win repeat business and stimulate business growth. I oversee all aspects of scheduling, billing, budgeting, forecasting, parts inventory management, and customer… Show more I spearhead full spectrum service management functions within a high-volume, customer-facing environment and orchestrate all bottom-line factors to drive customer service success. I provide leadership to staff throughout all facets of diagnostic services and technical support while communicating effectively with customers to win repeat business and stimulate business growth. I oversee all aspects of scheduling, billing, budgeting, forecasting, parts inventory management, and customer service. I manage profit and loss results through strong cost control and innovative sales methodologies.The following are highlights of my contributions to Szott M-59 Dodge;☛ Improved customer loyalty and generated repeat business by ensuring highest quality repair status and educating customers on technical issues and vehicle operations. ☛ Augmented customer satisfaction by implementing standardized, written procedures, monitoring service advisor’s interaction with customers, and maintaining frequent communication with customers.☛ Enhanced productivity and streamlined dealership operations by analyzing existing systems, eliminating redundancy, and recommending process improvements. ☛ Earned prestigious ‘Service Manager of the Year’ award in 2005 from Chrysler Corporation and ranked as the top service manager among Dodge dealerships across the country for excellent customer service and satisfaction.☛ Ensured compliance with health and safety policies, quality guidelines, and regulatory requirements by creating a comprehensive compliance programs, increasing staff awareness, and closely monitoring all the activities. ☛ Consistently ranked in the top five Chrysler dealers in the Great Lakes Business Center area for client satisfaction. Show less

Throughout my career as a Parts Manager with Al Serra Dodge (which was subsequently purchased by Szott M59 Dodge), I held concurrent responsibility for liaising with suppliers, maintaining inventories, selling parts to customers, ensuring on-time execution of repair, and avoiding the costs of excessive inventory. I served as an internal resource for liaising with suppliers and discussing the return of unused parts at prices fair to both parties to recoup wasted dollars.Additionally, I… Show more Throughout my career as a Parts Manager with Al Serra Dodge (which was subsequently purchased by Szott M59 Dodge), I held concurrent responsibility for liaising with suppliers, maintaining inventories, selling parts to customers, ensuring on-time execution of repair, and avoiding the costs of excessive inventory. I served as an internal resource for liaising with suppliers and discussing the return of unused parts at prices fair to both parties to recoup wasted dollars.Additionally, I ordered, tracked, and inventoried tools, parts, and materials used for corrective and preventative maintenance while operating within a budget. I coached and encouraged employees to exceed company sales goals.The following are highlights of my contributions to Szott M-59 Dodge;☛ Provided results-oriented training and coaching to staff to stimulate peak performance, improve productivity, and achieve sales and service KPIs. ☛ Built an open communication culture and promoted a cooperative working environment to facilitate employee morale and ensure continuous performance improvement.☛ Realized key performance metrics through the use of proper purchasing procedures, inventory controls, staff utilization, pricing, merchandising, and excellent customer service.☛ Increased parts sales revenue by upselling and cross-selling new products and services, strategically articulating products’ value proposition, and presenting both need-based and incentive-based sales opportunities. Show less