• Performed real time cybersecurity event monitoring, threat detection and response, incident handling, and vulnerability management• Managed customer accounts on a shared and dedicated SIEM platform using Qradar and Splunk• Single point of contact for Fortune 500 business customer • Analyzed network and host-based security appliance logs (Firewalls, Workstations, Active Directory) to determine the threat entry path• Familiar with ISO 27001 and PCI-DSS Processes• Assisted in migrating customer from Splunk on-premises to the cloud• Prepared and presented market status updates to CIO on a quarterly basis• Utilized security orchestration, automation, and response tools Demisto, Intsights, Fireeye, and Nexpose• Developed and fine-tuned SIEM use cases to generate security alerts • Supported technology key controls and compliance with regulatory requirements(PCI,SOX) and corporate technology management and internal audit requirements• Created dashboards and reports using Splunk for operational and executive teams• Derived and compiled key performance indicators and ensured service level agreement (SLA) compliance

• Provided leadership, direction, and coached team to encourage adoption of Agile practices• As a Scrum Master, used Agile methodologies to facilitate work activities of both collocated and distributed teams• Knowledgeable of agile frameworks such as SAFe, Scrum, Kanban, and Lean XP• Facilitated daily Scrum, sprint planning, backlog refinement, sprint review and retrospective meetings• Experience with Agile project tools such as Jira and Rally• Supported the scrum team and encouraged individual growth using a servant leader approach• Worked with stakeholders in order to prioritize user stories• Developed and managed a visual system to track sprint progress• Encouraged and facilitated cross team collaboration and coordination

• Managed voice and data performance for more than 300 wireless cell sites • Established systems and procedures to enhance overall network quality while achieving monthly goals• Reviewed market capacity and voice performance on a monthly basis with senior leadership• Commissioned and optimized multi-carrier multi-technology DAS systems• Hosted weekly meetings with cross-functional teams• Integrated new voice and data carriers into the network• Conducted regulatory compliance audits and power emission studies were performed and accurate• Planned, organized, and administered large-scale, complex projects for the market• Prioritized disaster recovery efforts for network restoration teams

• Managed a team of 8 Sprint employees and contractors supporting 500 plus cell sites• Led and motivated team to meet and exceed market and company goals• Budget manager for new cell site additions, network optimization, and capacity augments • Hired, mentored, trained and developed employees and contract staff• Vendor relationship manager for antenna, test equipment and, repeater suppliers for the market• Analyzed and resolved network issues found using data analytics tools such as Tableau• Managed project workflows, consistently meeting budgeted deadlines and financial targets• Enhanced team performance and cohesiveness through recurring knowledge sharing sessions and team building events• Hosted monthly meetings with Sales and network teams to discuss market strategies designed to enhance performance and improve sales• Reviewed weekly key performance indicators with team to drive improvements and resolve issues• Standardized delivery of services to ensure quality expectations were met along with ensuring compliance with company regulatory standards

• Managed a team of ten Sprint employees and contractors supporting 600 plus cell sites• Developed and maintained RF Engineering processes, guidelines, and best practices• Prioritized budget spend to improve coverage and reduce customer churn enabling the market to become one of the top 4 in the West region• Cultivated lasting relationships with key partners to develop innovative solutions to market challenges• Planned, integrated, and optimized Sprint's coverage and capacity needs for Super Bowl XXXII • Targeted network optimization activities using data analytics tools like tableau and root metrics• Project managed large-scale equipment upgrades for the West region consisting of over 1500 sites• Represented Sprint during city planning meetings to discuss new site proposals in residential areas• Hosted monthly team meetings to improve employee competencies and presentation skills• Managed the design and swap out of a Cox cable microcell outdoor distributed antenna system with a traditional macro site design while minimizing the impact on current customers